Housekeeping Manager

Housekeeping Manager Ronald McDonald House Charities South Texas

• 5.

0 Corpus Christi, TX Job Details Full-time From $40,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off 401(k) 4% Match Vision insurance 401(k) matching Life insurance Qualifications Bilingual Computer operation Spanish Customer communication Interpersonal skills Writing skills Employee relationship building High school diploma or GED Driver's License Attention to detail Driving Housekeeping management Working with families Computer skills Working with families with children

Full Job Description Brief Description of Organization:

Ronald McDonald House Charities South Texas is a not-for-profit 501(c)(3) organization that focuses on the critical needs of children by operating programs that provide families with access to pediatric healthcare during the stress and uncertainty of a medical crisis. Our mission is keeping children near the care they need so families can get better together.

Position Overview:

The Housekeeping Manager works closely with families of The Ronald McDonald House during scheduled shifts. Responsible for house operations, safety and comfort of guests, and housekeeping of all common areas. This position is responsible for maintaining the atmosphere of a caring and clean environment for families, guests, volunteers, and other staff while following policies, procedures, and standards set by RMHC South Texas.

Overall Responsibilities:

Supervises and performs housekeeping of common areas and housekeeping of all Guest Rooms. Responsible for disinfecting and cleaning common areas such as the Front Desk, Conference Room, Kitchen, Laundry Room, Family Room, and Playroom including sweeping, vacuuming, mopping, and disposing of trash. Manages and evaluates performance of housekeeping staff Responsible for stocking and monitoring inventory of household supplies, guest room linens and supplies, and consumable goods; keeps a current list of needs for COO. Replenish Kitchen supplies such as utensils, paper towels, coffee, etc.

Additional Responsibilities:

• Responsible for welcoming and accommodating guests according to RMHC standards.

Promote a warm, friendly atmosphere for all families, volunteers, community workers, visitors and staff while visiting the House. Responds to guest complaints, taking prompt and appropriate actions to resolve problems and ensure customer satisfaction is maintained. Consistently enforce house policies and rules. Communicate reservations, wait lists, and maintenance needs to appropriate staff members. Pay close attention to details with capability to oversee House operations and multiple areas simultaneously in a fast-paced environment. Answers the main telephone line and directs calls and messages as needed. Responsible for ensuring staff perform duties as assigned and consults with COO in initiating corrective measures as needed. Act as the first point of contact for any issues that may arise during scheduled shift. Interact with and offer support to House guests in a supportive manner, as appropriate. Ensure safety and security of guests and house during shift. Respond to emergency situations and know how to use all safety equipment. Communicate in writing about events that occurred during shift through Family Registry notes, as needed. Exercise good judgment in decision making and report issues to appropriate Manager. Education & Experience

• An equivalent combination of education, training and experience will be considered.

High School diploma or equivalent is required. Prior experience in a customer service/hospitality position. Prior experience in working with families and/or individuals in a helping profession. Ability to demonstrate effective problem-solving skills, written and verbal communications skills. Valid Texas driver's license and proof of liability insurance. Ability to operate computers, general office machines, and general office equipment. Ability to operate general cleaning equipment. Candidate must be highly dependable and responsible. Positive attitude, pleasant demeanor, appropriate dress required. Spanish speaking skills beneficial. Must be able to work irregular hours including nights, weekends, and holidays. Knowledge, Skills, and Abilities

• May be representative, but not all inclusive of those commonly associated with this position. Customer Service
• Enthusiastically interacts with all customers. Assumes personal responsibility for meeting customer needs. Consistently demonstrates a commitment to customer satisfaction. Interpersonal Skills
• Is sensitive to the needs, ideas, and feelings of others. Develops and maintains rapport with others. Listen well. Facilitates a group process. Adaptability/flexibility
• Demonstrates the ability to change behaviors and plans to meet rapidly changing/ competing job demands (new or unusual situations). Receives change as a challenge. Revises plans to meet changing circumstances. Communication
• Clearly and effectively communicates ideas and requests to others. Persuades or influences others through spoken or written communication. Initiative
• Starts and completes tasks with minimum of prompting. Willing to make recommendations and assume additional responsibilities. Team Player
• Fully participates in maintaining a positive team environment that is conducive to customer satisfaction. Builds trust among co-workers, focusing on accomplishing hospital and departmental mission and goals. Organized and efficient
• Organizes work and uses time efficiently. Takes the initiative to find additional work during slow or downtimes. Recommends innovative ways of doing work more efficiently and effectively. Work Environment
• Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

Must be available to work irregular hours, shifts, weekends, holidays. The noise level in the work environment is usually moderate. Must be willing and able to drive or obtain alternative transportation between RMHC programs and offices for external meetings, donor meetings, etc. Regular and predictable attendance is required. Physical Abilities

• Physical demands commonly associated with the performance of the functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Light sedentary office work. Frequently required to remain in a stationary position. Ability to travel to other program sites or events as needed. While performing the duties of this job, the employee is regularly required to stand; walk; climb stairs; use hands to finger feel, handle; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. Must be physically capable of carrying up to 50 lbs. RMHCSTX offers a competitive compensation and benefits package. Employees must be able to meet job expectations. The above information in this description has been designed to indicate the general nature and level of work performed by employees with this level of responsibility. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and all required qualifications within the job description required of employees in this position.

Pay:

From $40,000.00 per year

Benefits:

401(k) 4% Match Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Housekeeping management: 3 years (Preferred)

Language:

Spanish (Required)

Work Location:

In person