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Job Description
JOB SUMMARY
Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of employees, and inventory control. Responsible for overseeing the activities of Housekeeping and Laundry.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships. Prepares daily work schedule to meet occupancy demands and room turn Analyzes daily room turn and makes staff or procedural adjustments as necessary Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs Greets and interacts with guests in an outstandingly friendly and professional manner Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed. Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect. Interviews and makes recommendations regarding hiring of personnel. Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, Safety Training, and daily tasks. Coaches, counsels, retrain personnel as needed in order to ensure acceptable performance. Manages Housekeeping inventory, ensuring that team has dedicated resources. Notifies GM, Director of Rooms and/or Chief Engineer of maintenance repairs. Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
Housekeeping management/supervisory experience required. Hotel experience preferred. Experience required is 2 to 3 full years of employment in a related position. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, house persons, laundry and inspectors to complete their individual tasks if situation demands. Basic math skills Strong leadership skills Must have the ability to communicate in English. Bi-lingual a plus. Ability to communicate effectively verbally and in writing.
PHYSICAL DEMANDS
Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment Pushing two hundred (200) pound carts Lifting fifty (50) pounds maximum. Stand and walk for varying lengths of time, often long periods Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.
