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Job Description
Responsibilities:
Walk through vacation homes to inspect for any cleanliness or maintenance issues before guest arrival and after departure. Quickly and efficiently remedy any cleanliness issues: report any critical items or maintenance issues to the appropriate person. Provide detailed communication by using company apps to our team with a sense of urgency. Report when items need to be replaced to the Supervisor. Attend all staff and training meetings. Make recommendations to improve service and operations. Assist with stockroom tasks, such as keeping it organized and inventory counted accurately. Ensure products used are sufficient and being used on correct items.
QUALIFICATIONS
Previous experience in hospitality and the vacation rental industry is always preferred. Strong attention to detail - you can easily recognize when something looks out of place. Have a "see it, fix it" attitude. You take the initiative to straighten a crooked picture frame, fluff a pillow, dust a missed area, etc. Have clear, detailed, and thorough communication. Tech savvy and able to use mobile apps to submit reports and communicate with the team. The Housekeeping Inspector will be expected to clean rooms, help in the laundry room, assist with inspections and other projects underway at the time. This is a physically demanding job. There will be periods of standing, bending, reaching, kneeling, pushing and pulling every day.
JOB REQUIREMENTS
Job Requirements Housekeeping, Laundry and Inspectors Position Overview:
Responsibilities For All Positions:
Cleaning and Maintenance:
Perform thorough cleaning of assigned properties before/After guest arrivals, including bedrooms, bathrooms, kitchens, living areas, Balconies and other common spaces. Ensure all surfaces, floors, furniture, appliances, and fixtures are cleaned, sanitized, and presented in pristine condition. Restock essential supplies such as toiletries, towels, linens, and kitchen items to meet guest needs. Regularly inspect properties to identify maintenance issues, report them to the appropriate department, and follow up on repairs. Coordinate with maintenance personnel to address any issues promptly and efficiently.
Laundry and Linen Management:
Manage the laundering of linens, towels, and other bedding items used in the properties. Sort, wash, dry, fold, and store linens according to established standards. Maintain an inventory of linens and notify the management team when supplies need replenishing. Guest Services(Towel Exchange): Provide exceptional customer service by promptly addressing guest requests, inquiries, and concerns. Ensure that all guest areas are well-stocked with necessary supplies and amenities. Respond to guest feedback and take appropriate actions to enhance guest satisfaction.
Organization and Documentation:
Maintain a well-organized supply closet and storage area, ensuring supplies are readily available. Keep detailed records of cleaning activities, inventory usage, and maintenance issues. Follow established checklists and procedures to ensure consistent quality and efficiency in cleaning processes. Adherence to
Standards:
Adhere to established cleaning standards and protocols to maintain consistency and quality across properties. Stay up-to-date with industry best practices and incorporate them into daily routines. Comply with health and safety regulations, ensuring a clean and hazard-free environment for both guests and staff.
Qualifications:
Proven experience as a housekeeper, preferably in the hospitality industry or similar setting. Excellent attention to detail and a high standard of cleanliness. Strong time management skills and the ability to prioritize tasks effectively. Ability to work independently and as part of a team, with minimal supervision. Exceptional customer service and communication skills. Basic knowledge of cleaning products, techniques, and equipment. Physical stamina and ability to perform repetitive tasks, including lifting and bending. Flexibility to work on weekends, evenings, and public holidays as required. Please note that if hired as a Housekeeper, Laundry Attendant, or Inspector, there may be occasions where you will be requested to perform other duties related to these roles as needed. This could include temporarily assuming responsibilities in housekeeping, laundry, or inspection to support our team during busy periods or staff shortages. Flexibility and a willingness to adapt to changing tasks are valued qualities in our employees.
