Resort - Director of Rooms

Help Deliver the Kalahari Experience At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity:

water, we're also committed to bringing clean water to one million people in Africa. Director of Rooms Kalahari Resorts & Conventions is seeking a Director of Rooms. In this role, you will oversee operation of the Front Office, Housekeeping, and Security. You'll work closely with the General Manager (and or AGM) on special projects and assignments, be responsible for the management, evaluation, and performance of all Rooms Division functions, including Front Office, Housekeeping, Common Area, Laundry, Concierge, PBX and Bell Staff/Shuttle/Valet Service. As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. From lobby to linens, you'll own the guest journey through maximizing guest service scores and opportunities within the Division. The anticipated hire date for this position is Summer 2026.

Key Responsibilities Oversee Rooms Operations:

Manage front office, housekeeping, laundry, reservations, and guest services to ensure smooth, high-quality service.

Enhance Guest Experience:

Ensure rooms are clean and ready, address guest concerns, and maintain high satisfaction scores.

Lead and Train Staff:

Hire, train, and lead department managers and team members.

Manage Budgets and Performance:

Control expenses, optimize occupancy, and improve revenue metrics like ADR and RevPAR.

Ensure Standards & Compliance:

Maintain brand standards, safety protocols, and efficient procedures.

Use of Technology:

Oversee and optimize use of property systems (e.g., PMS, housekeeping software). Maintain readiness for operational disruptions or emergencies What We're Looking For 5 years of progressive hotel/resort experience in full-service properties over 500 rooms. Extensive Rooms Division experience in Housekeeping and Front Desk. Have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort. A Sampling of Our Benefits Our team enjoys a comprehensive benefits package, including: Career growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation Health, dental, and vision coverage for full-time associates Employee appreciation events, discounts, and perks at all resorts Education assistance programs to help advance your career Be Part of Something Extraordinary At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by 

USA TODAY

 as the #1 Best Indoor Water Park. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact. | Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA | Kalahari Resorts & Conventions is an Equal Opportunity Employer.