Executive Housekeeper

POSITION SUMMARY

The Executive Housekeeper supervises and coordinates activities of room attendants.

He / She

assists in the managing and directing of the day-to-day operations of all Housekeeping and laundry functions. Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.

Responsibility & Authority:

Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff. Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments. Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. Prepares and distributes the Room assignment sheet and floor keys to room attendants. Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel. Provides support to the Assistant Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counseling's and also enforces to the hotels standard operating procedures. Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff. Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy. Print all housekeeping related reports and traces from PMS. Confirm all housekeeping staff members have arrived or find substitutes for absent employees. Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area. Attend to any guest complaints and take service recovery measures if required. Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members. Submit requests for repair and periodic maintenance of cleaning equipment.

Other Routine Responsibilities:

Co-ordinate with front office and sending room discrepancy lists. Select, staff, recruit, hire, and train qualified housekeeping candidates. Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills. Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses. Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation. Orient and familiarise new personnel with hotel facilities and operating hours. Oversee any guest communications from housekeeping.

Experience:

Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.

Job Type:

Full-time Pay:

$14.00 - $17.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Shift:

Day shift

Experience:

Cleaning:

1 year (Preferred)

Supervising:

1 year (Preferred) Hotel management: 1 year (Preferred)

Work Location:

In person