Job Description
Job Description Position:
Porter Supervisor Department:
Facilities Job Summary:
Performs custodial duties to meet established cleanliness and quality standards in such areas as public area walkways, restrooms, and office areas of the Gaming Enterprise Division's (GED) buildings and facilities. This is the fifth in a series of five (5) classifications. Incumbents supervise the work of others and perform work at a high level of expertise. Duties and Responsibilities (specific areas of responsibility include but are not limited to): Assists with oversight of the cleanliness of the GED.
Plans and coordinates work activities of cleaning staff.
Performs walk-throughs and visually inspects the properties to ensure all areas are clean; identifies and corrects unsafe practices and conditions.
Maintains communication and cooperation with all departments; responds to comments and complaints in a timely manner.
Assists with developing cleaning schedules and assigning specific responsibilities to each staff member to ensure all tasks are covered.
Assists with ensuring adequate staffing levels. Ensures cleaning tasks are performed in accordance with management standards. Fills in for workers who do not show up and assists staff with cleaning as required.
Supervises and develops direct reports by mentoring, coaching, and providing performance feedback. Participates in interviews, recommending hires, handling employee relations matters, and taking corrective action, when appropriate. Prepares and issues performance appraisals and counseling notices under supervision, ensuring proper documentation.
Trains, develops, empowers, coaches, and counsels team members to ensure high morale as well as personal and organizational capability.
Assists with ensuring staff receive proper training for each position, including safety and emergency preparedness training.
Conducts or assists with conducting meetings with unit staff.
Handles administrative tasks such as assisting with maintaining appropriate inventory levels of supplies, monitoring consumption, and ordering supplies. Monitors operations to ensure compliance with all standards and procedures established by the GED and the department as well as other applicable laws, rules, and regulations.
Confers with supervisor to review achievements and discuss required changes in goals or objectives.
Ensures a maximum level of guest service and satisfaction throughout the property is achieved and maintained. Assists with establishing and/or implementing operating procedures and standards.
Follows instructions regarding the use of chemicals and supplies; uses as directed.
Supports and enforces departmental as well as the GED's policies and procedures, and applicable regulatory policies, such as completion of Safety Data Sheets (SDS)
Turns in found articles in accordance with Facilities and GED policies and procedures. Attends periodic departmental and GED meetings; attends professional and personal development training programs.
Ensures uniform and personal appearance is clean and professional.
Collaborate effectively with team members and uphold Casino Del Sol customer service standards.
Oversees and participates in the more difficult work of porter staff; oversees and coordinates assignments for assigned custodial staff; maintains buildings and furniture in a clean, sanitary, safe, and secure condition during an assigned shift; cleans and performs minor maintenance repairs on assigned equipment.
Porter Supervisor plans, trains, and reviews the work of assigned Porter staff; inspects completed work; assures that work is performed in compliance with instructions, meeting quality standards.
Implement, oversee, and follow up on all sanitation standards and procedures.
Responsible for ensuring food service equipment is secure and maintained in proper order.
Maintains and cleans a storages and related areas.
Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
Performs other job-related duties as assigned. Essential functions of the position:
Must be able to constantly lift, carry, and move up to 25 pounds, frequently lift and move up to 50 pounds and occasionally lift and move up to 100 pounds with or without a reasonable accommodation.
Must be able to sit, walk, or stand for extended periods of time.
Must be able to reach above shoulder height, handle, pull, kneel, stoop, squat, grip, crouch, climb, crawl, twist, and bend for duties, including inspections and work in confined or cramped spaces, indoor/outdoor events, uneven surfaces, and up or down stairs.
May be exposed to chemical, fumes, cleaning agents, and other hazardous materials. Must be able to perform primary job duties while exposed to inclement weather, including extreme heat, cold, heavy rain, or high-humidity environments for extended durations.
Must be able to drive/travel to or work at all CDS properties or any other events necessary for this specific role.
Must be able to follow both verbal and written directions.
Must be able to read, write, and effectively communicate with all guests, team members, and internal/external vendors positively and professionally.
Must be able to work in environments with high noise levels, flashing lights, smoking areas, and large crowds.
Must be able to work in a high-pressure/fast-paced environment. Knowledge, Skills, and Abilities:
Knowledge of cleaning equipment, products, techniques, and standards.
Knowledge of departmental and the GED's internal controls, policies, and procedures as well as applicable laws and regulations.
Knowledge of supervisory principles and practices involved in leadership and the coordination of people and resources.
Knowledge human resources principles and practices.
Skill in using cleaning equipment, products, and techniques safely and correctly.
Strong organizational, planning, and time management skills.
Strong communication skills.
Proficiency with Microsoft Office Suite software, especially word processing and spreadsheets.
Skill in working courteously with the public as well as developing and maintaining good working relationships.
Ability to identify and correct unsafe practices and conditions.
Ability to safely operate cleaning equipment.
Ability to allocate and make effective use of man-power resources.
Ability to understand and follow procedures to handle and store chemicals properly as well as maintain a log of Safety Data Sheet (SDS)
Ability to provide leadership and develop team members.
Ability to establish and maintain effective working relationships.
Ability to respond to internal and external inquiries or complaints.
Ability to define problems, collect data, establish facts, draw valid conclusions, and establish appropriate action plans. Ability to perform mathematical computations pertaining to the position.
Ability to perform job functions with attention to detail.
Ability to follow verbal directions. Ability to complete assignments efficiently and effectively working with minimal guidance. Ability to complete all required program Training Courses as needed within a timely manner.
Ability to maintain the supply of necessary function of equipment.
Ability to train and guide porter staff on job duties and proper safety and sanitation procedures.
Ability to ensures equipment is clean and in working condition; reports any issues to management.
Ability to comply with the 24-hour response availability seven days per week for emergency situations.
Ability to performs other light maintenance and Porter tasks. Minimum Qualifications:
High school or General Equivalency Diploma AND three (3) years job-related experience as a supervisor, preferably in a multi-purpose building setting, such as a gaming, hotel, and convention center complex AND must successfully pass a Porter Supervisor exercise/audition.
Demonstrated track record of leadership excellence as well as partnering ability.
Computer proficiency with Microsoft Office Suite software, especially word processing and spreadsheet applications.
Must be able to work (may require shift changes), weekends, holidays, and special events), as needed.
Must be able to successfully pass a pre-employment drug/alcohol screening in accordance with company policy.
Must have employment eligibility in the U.S.
Must be able to obtain, and retain a valid gaming license/background check. Preferred Qualifications:
Porter supervisory experience in an Indian gaming environment.
Bilingual (English/Spanish). The Gaming Enterprise Division and the Tribal Enterprise Division (collectively Casino Del Sol) are divisions of the Pascua Yaqui Tribe. As a result, preferential hiring will go in this order to: (1) enrolled members of the Pascua Yaqui Tribe who meet the position's minimum qualifications; (2) Spouses and biological and adopted children of enrolled Pascua Yaqui Tribal members who meet the position's minimum qualifications; (3) Enrolled member of other Federal recognized Tribes who meet the position's minimum qualifications; and (4) all others who meet the position's minimum qualifications.
