Installation Support Specialist - Porter Corp

Essential Duties and Responsibilities Promotes the Company's mission and values‑based culture through professionalism, commitment to quality standards, and customer‑focused service Creates and works claims from incoming customer calls and e-mails Provides technical advice to customers, Designers, and Engineers Assists field personnel with solutions for installation‑related issues and repair techniques Interfaces with Quality, Manufacturing, Design, and Engineering regarding reoccurring field problems Production Audits as required Maintains knowledge of all Porter Corp product lines while having specialized knowledge of specific products Other duties may be assigned by Manager or Supervisor Education and/or Experience An Associate's degree or engineering technology degree Experience and understanding with construction trades and processes Experience and understanding of manufacturing fabrication and processes Travel When appropriate, to meet with customers and suppliers off site to investigate non-conformances, facilitate implementation of corrective actions and improve business relationships Computer Skills Demonstrated proficiency with Outlook, Word, Excel, Epicor, Teams, PDF tools, and

PRO.FILE

Proficient in using SolidWorks to review and interpret engineering drawings and models. Experience with utilizing an ERP system to collaborate across departments Other Requirements Must possess and utilize a knowledge of the manufacturing processes of the company Knowledge of customer quality requirements and reasons for establishing these requirements Must have working knowledge of continuous improvement tools and their proper application to problem solving Ability to effectively communicate through both e-mail and telephone Proficiency of technical aspects of Porter Corp. products Able to work with minimal supervision Strong organizational skills and ability to multi-task PlayCore is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.