Job Description
PCGH, Inc. (f ormerly Person County Group Homes ) is seeking a Records Custodian in Roxboro, NC to help maintain accurate, organized, confidential records for individuals receiving services through our programs. This role is a strong fit for someone who is detail-oriented, dependable, organized, and comfortable working with confidential documentation. The Records Custodian helps ensure service records are complete, current, properly maintained, and ready for internal review, audits, licensure surveys, and accreditation needs. About PCGH PCGH, Inc. is a nonprofit organization in Roxboro, North Carolina, dedicated to enhancing lives while promoting independence for adults with intellectual and developmental disabilities, traumatic brain injury, and related support needs. Our work depends on accurate documentation, strong confidentiality practices, and reliable records management. This position plays an important behind-the-scenes role in supporting compliance, quality, and continuity of care. What You'll Do The Records Custodian will help maintain current and historical records for individuals served by PCGH.
Responsibilities may include:
Maintaining current files for individuals served and ensuring required documentation is in place Securing records and maintaining confidentiality in accordance with privacy requirements and agency policies Purging outdated files according to applicable records retention guidelines Maintaining historical service documentation, including legal documents, assessments, diagnoses, consents, correspondence, and related records Following PCGH's Records Retention Manual and agency records policies Completing case-closing processes when an individual is discharged from services Performing quality checks of current documentation files Reviewing monthly data packets, house program files, and new plan documentation as assigned Assisting with preparation for MCO audits, licensure surveys, and accreditation reviews Assisting with formatting and organization of agency policies, procedures, staff newsletters, handbooks, and related documents Serving as a member of the Risk Management Committee Attending meetings and completing other duties as assigned What We're Looking For Qualified candidates should have: Strong attention to detail and accuracy Ability to maintain confidentiality and handle sensitive information appropriately Strong organizational skills Ability to complete assigned tasks with limited supervision Comfort working with paper and/or electronic records Ability to follow written policies, procedures, and retention guidelines Good written communication and formatting skills Professional, respectful communication with coworkers and agency leadership Willingness to complete and maintain required agency trainings Preferred Experience Experience with records management, filing systems, compliance documentation, healthcare records, human services records, or administrative support Familiarity with HIPAA/privacy expectations or confidential service documentation Experience preparing records for audits, surveys, reviews, or accreditation processes Proficiency with Microsoft Word, Excel, Adobe/PDF tools, and general office technology Work Style This position requires someone who can work independently, stay organized, and follow through on recurring documentation tasks. The ideal candidate understands that accurate records are a key part of quality services, regulatory compliance, and protecting the privacy of the people PCGH supports. How to Apply Interested candidates should submit a resume or letter of interest to PCGH, Inc. Qualified applicants will be contacted to discuss the role, schedule, qualifications, and next steps. PCGH, Inc. is an equal opportunity employer.
