Custodial Services Facilities Manager

Job Function This position is responsible for the administration, supervision, and direction of all custodial services staff on campus. The incumbent will provide daily oversight for all internal and external custodial service functions that are required to maintain a safe, efficient, welcoming, and attractive campus physical environment. Essential Elements 1. Supervises non-exempt, hourly custodial services staff to ensure the completion of assigned tasks in accordance with established cleaning schedules and quality control guidelines. Delegates, assigns, and prioritizes work order activities and monitors employee performance. 2. Holds direct responsibility for selection, training, scheduling, and performance management of custodial services staff. Manages custodial services staff by providing frequent, regular, and constructive feedback in order to reward, coach, correct and motivate. 3. Coordinates and schedules day and evening shift coverage for custodial services (Monday through Sunday operations). 4. Maintains daily communication with faculty, staff, and students to determine the services required, prioritization of the request, assignment to appropriate custodial resources for proper response, and follow-up as needed. Ensures proper work order assignment and the timely, efficient close out of all custodial services work orders generated from facilities tree work order system. 5. Develops and implements custodial maintenance guidelines and standard operating procedures for all custodial service functions. Implements quality improvement standards and communicates these standards/procedures to all employees. Conducts routine quality control inspections of work completed by staff. 6. While this position is primarily scheduled for first shift hours, the incumbent is expected to work occasional second-shift and weekend hours as required for the purpose of coaching and training custodial team members, evaluating second shift supervisor and custodial team performance, conducting quality control and safety inspections, completing special projects outside of normal campus hours and covering in the absence of 2nd shift supervision. 7. Monitors all custodial tasks required to safely and properly maintain offices, classrooms, labs, restrooms, common areas, and other special campus spaces. 8. Schedules specialized maintenance cleaning services which may include but not be limited to floor cleaning, stripping, waxing, external window cleaning, sanitizing restroom and shower facilities, etc. This may involve direct coordination and scheduling with outside vendors who provide these services. 9. Helps coordinate snow/ice removal activities in collaboration with the grounds manager to ensure safe vehicle and pedestrian travel to and from campus building facilities. 10. Coordinates trash removal and proper segregation of general waste vs. recyclable materials to ensure compliance with local ordinances and college sustainability practices. 11. Maintains operating budget for custodial supplies, equipment, and external vendor services. Requisitions equipment, supply, and material inventories by following budget guidelines and college procurement procedures. Manages inventory of custodial supplies and equipment. 12. Manages the budget by controlling costs (e.g. labor, inventory, equipment, materials, etc.) And adjusting when necessary to reduce expenses. 13. Maintains responsibility for evaluating and ordering new chemical cleaning products and ensures safety data sheet (sds) documentation is forwarded to facilities coordinator to include in the College's master safety data sheet (sds) inventory list. 14. Ensures employees have appropriate equipment and resources to perform their job duties safely and efficiently in order to meet departmental and individual goals/objectives/deadlines. 15. Proactively probes for potential customer service issues/problems and advises supervisor regarding how services issues/problems will be resolved. 16. Promotes and establishes a safe working environment for employees by ensuring proper personal protective equipment is available and utilized in an appropriate manner. Provides safety-related training and personal protective equipment supplies to all employees. Ensures compliance with all federal, state, local, and college safety regulations. 17. Conducts routine safety inspections of fire extinguisher stations located in all campus buildings and reports deficiencies and/or expiration dates that have been reached. Tests emergency eye wash stations and showers located within science labs and other locations across campus. 18. Works closely with the college's conference and events provider to ensure logistical coordination is provided in a safe, efficient, and customer-focused manner. Assists in set-up and conversion of facilities for athletic events, convocation, physical education, intramurals, recreation, camps, conferences, and special events. Protects conditions of college equipment and furniture assets by coordinating set-up services across campus, arranging for seating, staging, tables, and similar items for special events and activities. 19. Supports moves/adds/changes for office assignments and department relocations. 20. Assists with organization, storage, and retrieval of warehouse inventory. 21. Position is classified as an essential services role. Incumbents must report to work during campus closures to ensure campus-wide custodial services are provided for the college community. Scope of position requires responding to custodial service emergencies and other unforeseen situations around the clock. May serve in an on-call position 7x24 as needed or when scheduled in advance for management coverage. Required Skills, Training, and Experience Managerial and leadership skills. Excellent interpersonal and communication skills. Strong customer-service skills. Organizational skills. Time management skills. Ability to prioritize and multi-task. Technical knowledge of proper housekeeping techniques and standard custodial operating procedures. Ability to operate specialized cleaning equipment and to instruct staff on proper use, care, operation of same. Commitment to employee safety and focus on compliance. Ability to work in a team environment. Ability to develop and maintain professional, trusting, positive work relationships with supervisor, staff, faculty, students, external vendors, and other customers.

Benefits:

403(b) Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person