Night Porter

JOB SUMMARY

Overnight position. Keep public areas and grounds of hotel clean, take guests' baggage to and from hotel parking lot and rooms, assist front desk staff in various guest service responsibilities. Maintain appearance of hotel floors. Assist in security for staff and guests.

ESSENTIAL FUNCTIONS

Work overnight shift, approximately 10:00pm to 6:00am. Greet hotel guests and park visitors in a friendly manner, provide information and services including carrying baggage to and from parking lot and rooms. Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, maintaining hotel lobby. Vacuum, sweep, mop, and buff all floor surfaces on hotel ground floor. Periodically deep clean. Clean and sanitize all ground floor rest rooms; replenish rest room supplies. Replenish fireplace wood supply from storage; lay and maintain fire. Clean windows as needed/requested. Check guests into hotel when front desk is not staffed during overnight hours. Assist night security in providing security in the hotel for guests and employees by making sure doors are locked as needed. Resolve guest concerns and complaints within scope of authority; refer to management as appropriate. Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

Partial High School; High School Diploma/G.E.D. equivalent preferred. Strong sanitation habits including attention to detail. Able to recognize when a problem has occurred and report it to management. Able to work alone and with little or no direct supervision, using a checklist. Able to work overnight shifts.

PHYSICAL AND MENTAL REQUIREMENTS

Moving about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally. Able to use floor buffing machine. Able to stand for extended periods and to climb steps regularly while carrying a heavy load. Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English. Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

General custodial equipment including vacuum, mop, broom, variety of cleaning chemicals and supplies Special custodial equipment including floor buffing machine