Manger

Manager Reports to: Management

ABOUT US FS

Chicago One is proud to bring the iconic Fat Shack® brand to our city and community. While we are famous for our over-the-top sandwiches, fresh burgers, and deep-fried desserts, our real secret ingredient is our people. We are a locally owned and operated business that prizes a culture of fun, respect, hard work, and authentic personality. Fat Shack® is growing fast, and we are looking for team members who want to grow just as fast as we are. We offer a fast-track advancement to management for anyone who demonstrates they can handle more responsibility as we grow.

POSITION SUMMARY

The Manager performs and directs overall restaurant management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Monitors team schedules. Assists with recruiting and overseeing training of staff. Exceptional customer service is a major component of this position.

TASKS AND RESPONSIBILITIES

Monitors and verifies staff work schedules. Recruits and rewards staff as needed. Ensures that all applicable health and food safety codes are maintained and company safety and security policies are followed. Maintains business records and analyzes business records to increase sales. Supports marketing initiatives by identifying and contacting prospective customers to promote sales. Assists with planning special events and promotions. Trains newer and/or less experienced employees in their tasks and responsibilities. Practices inventory control standards and performs regular inventory. Inspects equipment and storage facilities Prepping food items accurately, efficiently, and safely according to company standards. Exhibiting a friendly and helpful manner while greeting guests and preparing their orders. Demonstrating a complete understanding of menu items and explaining them to guests accurately. Cleaning and maintaining all areas of the restaurant to promote a clean image. Restocking items to ensure a sufficient supply throughout the shift. Taking and fulfilling orders for customers and delivery drivers.

PROVIDING EXCELLENT CUSTOMER SERVICE!

!

PREREQUISITES

General:

Ability to work with all types of staff members, including ownership. This role requires critical thinking and problem-solving skills. Ability to remain flexible and adapt to changes as they occur. Team members MUST maintain appearance and grooming standards as outlined in the company's Dress Code Policy. Team members must have an understanding of basic food safety and sanitation. Team members are naturally friendly, respectful, and pleasant. MUST treat coworkers and customers with care. Team members are calm under pressure and not easily rattled, and are reliable, accountable, and coachable. A team player who doesn't bring drama, negativity, or ego into the kitchen.

Education:

Some high school or equivalent.

Experience & Skills:

• Skills matter, but attitude matters more.
• Ability to maintain focus and accuracy for orders.
• A minimum of one (1) year in a restaurant environment, with experience in supervising and training staff.
• Excellent verbal and written communication skills.
• Willingness to learn and open to feedback.

Physical:

Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register. Position requires bending, lifting, and walking. Ability to stand for long periods. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally. Ability to commute to and from the restaurant location.

Availability:

Open availability is a plus. Must be available to work late nights and weekends.

Job Type:

Part-Time or Full-Time Perks

• Untaxed Tips
• Consistent scheduling
• Meal discounts
• A respectful, professional, people-first work environment
• Clear expectations and structured training
• Opportunities for fast-track advancement
• Opportunity to participate in events and food festivals
• Open access to gain skills beyond the kitchen.

Learn everything it takes behind the scenes to operate a successful business. Our Culture Promise We protect our culture fiercely. We coach first, hold standards consistently, and expect everyone — leadership included — to treat people with respect. Consistent with our first core value, Care Beyond Expectation. If you care about doing good work and being a good human, this is a place you can thrive. Hard work is valued heavily and is consistent with our second core value of Embrace the Grind. Equal Employment Opportunity (EEO) Statement FS Chicago One is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, genetic information, or any other legally protected characteristic.

Pay:

$19.00 - $22.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off Paid training Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to

Commute:

Chicago, IL 60614 (Preferred)

Work Location:

In person