Event Safety & Guest Experience Officer

About Inner ValorAt Inner Valor, we deliver hospitality-driven security for large-scale festivals and high-profile events. Our officers are not simply present they are engaged, observant, and proactive, creating a safe environment while enhancing the guest experience.

Position SummaryWe are seeking high-performing Event Security Officers who demonstrate strong judgment, professional presence, and the ability to operate effectively in fast-paced, high-attendance environments.

This role is best suited for individuals who take pride in their work, communicate confidently, and can anticipate and address issues before they escalate.

Key Responsibilities

• Execute access control operations, including ID verification and credential enforcement, with consistency and professionalism
• Conduct security screenings, including bag checks and handheld or walk through metal detector procedures, in accordance with site protocols
• Maintain situational awareness across large crowds, identifying risks early
• Support safe and efficient guest flow, including entry, exit, and restricted areas
• Apply clear communication and de-escalation techniques when addressing issues
• Respond decisively to incidents, disturbances, and emergency situations
• Represent Inner Valor with a polished, customer-focused presence at all timesWhat Sets You ApartWe are looking for individuals who demonstrate
• Strong awareness, attention to detail, and decision-making ability
• The ability to remain calm, composed, and professional under pressure
• Excellent communication and interpersonal skills
• A team-first mindset with a high level of accountability
• Reliability you show up early, prepared, and ready to performMinimum Qualifications
• 18+ years old with a high school diploma or GED
• Ability to work long shifts (8-12+ hour shifts) in dynamic environments
• Reliable transportation to various event locations across Chicago and the suburbs
• Exceptional customer service and communication skills
• Comfortable working in outdoor event environments
• Must pass background check and drug testPreferred Qualifications
• PERC card & 20-hour Basic Security Training certification
• Experience in event security, hospitality, military, or law enforcement
• CPR/First Aid certification
• Prior experience working large-scale events or high-attendance venues

Physical & Mental Requirement:

This role requires sustained physical presence, environmental adaptability, and continuous alertness in dynamic event settings. Responsibilities include

• Remaining on your feet for extended periods (8 12+ hours), including standing, walking, and active monitoring
• Working outdoors for prolonged durations in varying weather conditions (heat, sun, wind, rain, and other environmental factors
• Operating effectively in crowded, high-noise environments, including entry points and screening areas
• Maintaining constant situational awareness, attention to detail, and focus throughout the duration of the shift
• Communicating clearly and effectively with guests and team members in fast-paced and sometimes stressful conditions
• Navigating dense crowds, restricted areas, stairs, and uneven terrain as required by the event site
• Responding quickly to incidents, including rapid movement over short distances when necessary
• Occasionally lifting, carrying, pushing, or pulling up to 25 pounds