Housekeeping/Room Attendant

You must perform all room attendant duties in accordance with the Company policies and procedures. You are responsible for cleaning guest rooms and common areas of the hotel and to have them ready for guests. You may be asked to perform other duties, from time to time, which are not stated in this job description.

Immediate Supervisor:

The lead room attendant is your immediate supervisor. In the absence of the lead room attendant, the general manager is your immediate supervisor. In the absence of your immediate supervisors, the Director of Operations and/or Vice President of Operations assigned to the hotel is available to answer questions.

Dress Code:

You must wear a uniform with a name tag (provided by the Company) which only uses your first name, and closed-toe shoes of appropriate nature (athletic shoes are not acceptable). All employees must wear the same color combinations. You will be furnished with two uniforms (if you would like more than two uniforms, you must pay for additional ones). You are responsible for maintaining the condition and cleanliness of your uniforms. Follow the washing instructions tag attached to each uniform. If your uniform is torn or damaged due to normal use, your uniform will be replaced or repaired as needed. When you receive your uniforms, you must sign an authorization form. By signing this form, you are acknowledging that you have received the uniforms for use while employed at the hotel and have authorized the hotel to deduct $15.00 from your final pay for each uniform damaged due to your intentional acts or not returned to the hotel when employment ends.

Personal qualifications:

1. Is committed to the right of employees to work in an environment free of discrimination and harassment, including sexual discrimination and sexual harassment. 2. Treats all guests equally and provides guests with accommodations and services without regard to age, race, color, national origin, ancestry, religion, creed, sex (gender), sexual orientation, gender identity, marital status, current or past military service, disability, genetic information, or political affiliation. 3. Is ready to begin work at scheduled time. Consistent on-time attendance is essential. 4. Offers courteous and sincere hospitality at all times. Understands what is meant by "good guest service". (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.) 5. Keeps appropriate business information confidential both on and off duty. 6. Is well groomed and maintains personal hygiene appropriate for a business setting; adheres to dress code policy. 7. Maintains clean and orderly work area and equipment. 8. Communicates well with supervisors; communicates well orally, and in writing; writes legibly. 9. Handles guest complaints effectively. Understands and reacts effectively to the needs and interests of the hotel guests. 10. Is honest and reliable; can be trusted. 11. Cooperates with co-workers and creates a team environment. 12. Is able and willing to engage in physical, challenging work. 13. Displays good judgment and common sense. 14. Strives to maintain a safe and secure environment for guests and staff. 15. Is able to speak and read effectively in the English language. 16. Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.

Essential job duties and responsibilities:

1. Has the ability to report to work on time. 2. Has the ability to follow instructions from supervisors. 3. Has the ability to interact with co-workers in a civil and businesslike manner. 4. Has the ability to understand and follow work guidelines and procedures. 5. Has the ability to accept constructive criticism without becoming defensive. 6. Has the ability to walk, stand, remain stationary for long periods of time; ability to walk up and down stairs, reach to heights of up to 72 inches, bend to the floor, lift, push, pull when specific job duties require. Answers any questions about the hotel and community, is knowledgeable about the location of attractions, restaurants, shopping, churches, and answers complaints or concerns by the guests. 8. Is part of the hotel's security team and is responsible for immediately reporting any potential safety or security hazards to immediate supervisor. 9. Checks in at front desk to sign out master key/key card. 10. Obtains daily room attendant cleaning schedule from immediate supervisor. 11. Must be able to push stocked housekeeping cart weighing approximately 200 lbs. and reach items on the top of the cart, which is approximately 47 inches from the floor. In addition, must be able to reach the lowest shelf on the cart at an approximate height of 12 inches from the floor. 12. Thoroughly clean all areas of assigned guest rooms. a. Removes used linens from bed(s) and replaces with clean linens. Must be able to reach the top of the bed approximately 20 to 28 inches from the floor. b. Checks mattress pads, duvet and or duvet cover, pillows for cleanliness, stains, and tears. c. Removes all towels from the guest room and bathroom area and replaces with clean towels. Must be able to reach the towel shelf approximately 42 to 60 inches from the floor. d. Scrubs bathroom vanity. Must be able to reach an approximate height of 36 to 40 inches. e. Scrubs toilet. Must be able to reach from the floor to a height of approximately 18 inches from the floor. f. Scrubs bathtub, reaching an approximate height of 75 inches to the top of the shower wall and from the bottom of the bathtub to the top of the tub approximately 15 inches above the floor. g. Scrubs bathroom floor. Scrubbing involves repetitive pushing and pulling with hands, arms, elbows, and shoulders. Scrubbing also involves extensive bending, stooping and kneeling. h. Cleans bathroom mirror. Must be able to reach a height of approximately 42 to 70 inches. i. Cleans bathroom fan. Must be able to reach height of approximately 96 inches using a step stool. j. Stocks guest room and bathroom with clean linens and guest supplies such as towels, soap, shampoo, plastic glasses, Company/Brand directory and other required and approved supplies and literature. k. Opens window to let fresh air into guest room, weather permitting. l. Checks television/remote and HVAC unit to make sure they are operational. m. Tests the smoke detector to see if the smoke detector is operational by using a dowel approximately 36 inches long. Approximate height of 82 to 96 inches. The immediate supervisor will inform you of the local fire safety codes and how to properly test. n. Dusts all areas of guest room as listed below. Must be able to reach the heights as stated. i. Dresser, top, sides, and drawers, approximately 24 inches from the floor. ii. Desk, top, sides and drawers, approximately 32 inches from the floor. iii. Nightstand, top, sides and drawers, approximately 24 inches from the floor. iv. Coat rack, approximately 72 inches from the floor. v. Television, approximately 24 to 40 inches from the floor. vi. HVAC unit, approximately 24 to 50 inches from the floor. vii. Guest room mirror, approximately 36 to 75 inches from the floor. viii. Headboard, approximately 42 inches from the floor. ix. Pictures approximately 74 inches from the floor. x. Windowsill, approximately 36 to 48 inches from the floor. xi. Blinds or drapes, approximately 36 to 87 inches from the floor. xii. Door frames, approximately 82 inches from the floor. xiii. Before vacuuming, check behind and under furniture for any trash. xiv. Vacuum guest room, hallway and all public area carpets. Spot clean carpets. The average weight of vacuum that must be operated is approximately 20 lbs. o. Inspects each guest room for bed bugs and other pests. 13. Honors a "Do Not Disturb" sign on door. Contacts immediate supervisor for further instructions. 14. Takes all lost and found items to the front desk, tagged with room number, article(s), date, and name of room attendant. 15. Using room attendant's daily cleaning schedule, notes any missing linen or hotel items from guest rooms and any maintenance needed. 16. Advises immediate supervisor immediately of any necessary repair or maintenance in guest rooms. 17. Keeps master key/key card secure, as well as any room keys/key cards collected during cleaning of the guest rooms. Give all room keys/key cards to the guest services representative at the same time you check in your master key/key card. 18. Assumes responsibility for careful use of supplies issued for performance of cleaning and maintenance duties. 19. Restocks room attendant's cart at the end of the shift. 20. Empties vacuum cleaners daily and takes trash to outside trash dumpster. 21. Keeps housekeeping carts and storage areas neat and organized. 22. Keeps housekeeping cart in front of door of guest room being serviced to maintain employee security. 23. Keeps housekeeping cart from blocking hallways for safe guest passage. 24. Complies with BBP, OSHA, and Hazcomm 2012 standards. Knows the potential hazards of any chemicals used and the proper personal protective equipment required. Uses personal protective equipment as directed by Safety Data Sheets.

Other duties and responsibilities:

1. Performs general cleaning in all other areas of the hotel such as the office, lobby, great room, meeting rooms, public restrooms, pool, fitness room, hallways and outside. 2. Restocks linen and storage areas and locks doors. Must be able to reach a height of 6 to 60 inches. 3. Sorts soiled laundry as directed. 4. Restocks room attendant's cleaning supplies as required. This requires lifting chemicals weighing approximately 25 lbs. to a shelf 8 to 12 inches from the floor. 5. Deep cleans guest rooms and public areas as required. 6. Washes guest room and public area windows as required. 7. Cleans the HVAC unit filters and covers as required. 8. Cleans and sanitizes guest room ice buckets as required. 9. Performs any additional duties that, from time to time, may be assigned by immediate supervisor. 10. Contacts immediate supervisor to report completion of each room. 11. No employee can clock in for another. No employee can be clocked in who is not physically working. No employee can work unless he/she is clocked in.

Job Types:

Full-time, Part-time Pay:

$15.75 - $16.75 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person