PM Public Area Attendant

JOB DESCRIPTION

The Public Area Attendant is responsible for maintaining the cleanliness and overall appearance of the hotel guest and employee areas.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE

Clean and maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel. Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, brass awning poles, signage, and entrance. Clean and set-up meeting room functions according to the function sheets. Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators. Clean and maintain the back of the house area, including the employee break room, the changing rooms, the hotel laundry room, the compactor area, and the employee restroom. Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk, security, and/or housekeeping department. Get assignments, keys, and special guest requests from your supervisor at the beginning of your shift. Check and replenish your supplies and cleaning tools. Greet each guest you see with "Good morning" or (afternoon, evening). Quickly respond to guest requests in a timely and friendly matter. Follow procedures for entering and leaving guest rooms. Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a "lost and found" item in accordance to hotel's lost and found procedures. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

Display a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality. Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers. Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests. Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES

Demonstrate thorough knowledge of the hotel safety procedures to ensure the safety and security of our guests and employees. Hotel Safety Procedures include, but are not limited to: completing all assigned hotel safety training satisfactorily, following hotel safe work practice standards, consistently using all personal protective equipment (PPE) and consistently adhering to Employee Safety and Health Procedures for preventing and controlling the spread of potentially contagious diseases like HIV/AIDs, Hepatitis B, Influenza, Norovirus and

COVID - 19 EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS

High School Diploma or equivalent - preferred, not required.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

Must be able to speak, read, write and understand the primary language(s) used in the workplace. Detail oriented and comfortable working in a fast-paced environment Excellent time management and organizational skills

PREVIOUS EXPERIENCED REQUIRED

Previous hospitality and/or housekeeping experience preferred