On-Call Room Attendant

On-Call Room Attendant AC Hotel Pasadena Pasadena, CA Job Details Temporary | Seasonal $23 an hour 16 hours ago Qualifications Guest relations Sanitation High school diploma or GED Laundry Cleaning Full Job Description

JOB DESCRIPTION - ON-CALL ROOM ATTENDANT

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

JOB TITLE

On-Call Room Attendant

POSITION SUMMARY

The Company operates 24 hours a day and 7 days a week. This is an on-call position , and work hours are not guaranteed. The On-Call Room Attendant is scheduled based on operational needs, including but not limited to high occupancy periods, staff shortages, and special circumstances. Availability for short-notice shifts, including weekends and holidays, is required. The On-Call Room Attendant cleans and supplies guest rooms and related areas in a safe and efficient manner in compliance with policies and procedures, brand standards, and federal, state, and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering issues, and safety hazards to management. Complies with all guest service basics such as uniforms, name tags, and proper guest greeting. Maintains knowledge of hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand, and guest information complies with privacy policies and regulations. Provides quality and timely service in a friendly and professional manner.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Be available to report to work on short notice and accept shifts based on business needs. Receive room assignments, priority requests, keys, and supplies from Housekeeping management. Review assignments and stock cart with necessary supplies. Clean and stock guest rooms according to policies, procedures, and brand standards (change linens, make beds, clean bathrooms, vacuum, dust, remove trash, restock amenities, etc.). Perform quality checks on in-room equipment such as television, telephone, HVAC, and lighting. Use cleaning equipment and supplies properly and safely. Respond to guest housekeeping requests and complaints in a timely manner. Report all emergencies, injuries, damages, missing items, and safety hazards immediately. Turn in all lost and found items per procedure. Perform duties of Lobby Attendant, Turndown Attendant, or Laundry Attendant as assigned. Arrive on time for scheduled shifts and in proper uniform. Attend meetings or training sessions as required (may be scheduled as needed for on-call staff). Maintain a professional and positive attitude with guests and team members. Report guest dissatisfaction or unusual matters to management promptly. Follow all policies, procedures, and safety standards. Complete shift reports when required. Perform special projects or additional duties as assigned.

QUALIFICATIONS

The Company may consider an equivalent combination of education and experience.

Education and Experience:

High school diploma or equivalent preferred. Previous housekeeping or hospitality experience is a plus.

Skills and Abilities:

Ability to provide friendly and professional guest service. Knowledge of cleaning techniques and proper use of equipment and supplies. Ability to work efficiently and complete assigned tasks within required timeframes. Strong attention to detail and organizational skills. Ability to work independently and adapt to changing priorities. Effective communication and listening skills. Ability to work in a fast-paced environment, sometimes under pressure. Flexibility to work varying schedules with little advance notice. Must meet legal employment requirements.

WORKING CONDITIONS & PHYSICAL EFFORT

Physical work is a primary part of the job. Work is performed in an indoor hotel environment using cleaning supplies and equipment. Physical requirements include extended standing and walking, bending, reaching, pushing, pulling, kneeling, and lifting up to 40 lbs. The role requires speaking, listening, and writing, as well as close vision with or without corrective lenses.

DISCLAIMER

All employees are expected to accommodate any reasonable request from management.

Pay:

$23.00 per hour

Work Location:

In person