Houseperson

Job Description Help for Job Description. Opens a new window. Summary The Houseperson is responsible for maintaining the cleanliness of guest corridors, housekeeping closets, service elevator landings, and all other assigned areas. This role is responsible for transferring linen to and from the closets after stripping the linens as well as delivering any other items to guest rooms as needed. Essential Duties and Responsibilities include the following. Other duties may be assigned. Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor. Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner. Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property. Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working. Walk assigned floors at the beginning and end of shift; removing any newspapers, trash, trays, and/or linens and note any areas that may need immediate cleaning or dusting. Assist with housekeeping calls and requests and ensure that they have been completed with follow-up and communication. Assist with keeping linens and supplies stocked and maintained. Must be familiar with proper guest room cleaning procedures to assist with cleaning if needed. Handle items for Lost and Found according to company standards. Report any needs for repairs to the proper department in a timely manner. Address and resolve all guest complaints quickly and accurately. Show initiative in job performance by anticipating the needs of guests and team members alike. Follow all companys policies and procedures. Must maintain a clean and safe work environment and report any safety issues to management immediately. Perform any other duties as assigned by management. Qualifications 1. Must have a high school diploma or equivalent. 2. Minimum 1 year of housekeeping experience in the hospitality industry preferred. 3. Ability to interpret a variety of instructions when provided in written, oral, or scheduled form. 4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members. 5. Ability to perform basic mathematical calculations. 6. Have a strong attention to details. 7. Must be able to multi-task. 8. Must be a team player. 9. Ability to work independently with minimal supervision in a high degree of autonomy. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employer is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, bend, and walk for long periods of time. The employee will be required to reach, with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. This position demands physical and mental health. The position occasionally requires the employee to stoop, kneel, crouch, or crawl and smell. The employee will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule including long hours, holidays, and weekends. Must be able to move continuously during work hours and to lift up to 75 pounds. The noise level in the work environment is usually moderate. I understand the responsibilities of the above job description and certify that I can perform the essential functions of the position, with or without reasonable accommodations in accordance with the Americans with Disabilities Act. Employer is an affirmative action/equal opportunity employer. All Qualified applicants will receive consideration for employment without regard for race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.