Room Attendant

This position is empowered to guarantee total guest satisfaction. o Display hospitality and professionalism to our guests at all times. o Take pride in representing Jonah Capital LLC professionally with our guests. o Assure that all transactions with guests are handled in a legal, ethical manner. o Comply with Company Standards of Service as outlined for Yonah Capital. o Project a favorable image of Yonah Capital to the public at all times. o Treats guests, vendors, customers and co-workers with professionalism and respect at all times. o Complete Departmental, Yonah Capital, and Brand standards training as assigned. o Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non-uniformed associates) must be worn at all times in public areas, including name tag. o Have a thorough knowledge of emergency procedures. o Responsible for arriving in assigned sections prepared to begin cleaning with an organized and efficient cleaning cart, stocked with adequate supplies to complete assigned rooms. o Maintain equipment such as vacuum and cleaning equipment. Empty vacuum cleaner bag as necessary. o Stock cart daily with adequate supplies to complete assigned rooms. Maintain clean and organized cart. Notify supervisor when shortage of supplies is noticed. o Is responsible for the overall cleanliness of the rooms assigned according to operational policies and standards. Guest Room Attendant Job Description Page 2 of 4 o Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as needed or assigned. o Remove used bed linens and replaces with clean linens daily. o Remove soiled bath linens and replaces with clean linens as needed. o Clean bathroom area to Associate and Brand standards. o Check fixtures; television, radio, food preparations equipment and heating/cooling unit for proper operation. o Assures all amenities and guest supplies are present in room and replaces as needed. o Dust all surfaces daily. Vacuums room carpet daily. o Report status of rooms in assigned manner for reselling. o Perform deep or occasional cleaning as assigned. o Ensure that guest rooms are within the standards of Yonah Capital and Brand standards. o Write maintenance orders as needed. o Assure that all appliances in room are set at correct settings for guest comfort and hotel efficiency.(68 ̊winter/sheers open and 76 ̊summer/sheers half) o Turn in articles left in rooms to management for "Lost and Found" handling following hotel procedures. o Maintain safe working conditions and security within department and hotel. o Follow all safety rules and procedures. Takes corrective action where required to improve safety of work areas. o Maintain security of keys and rooms in assigned section. o Report all "Do Not Disturb" or bolted rooms to supervisor daily. o Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance. o Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position. Excellent interpersonal communication skills. o A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills. o A 'roll up the sleeves' leader who is detail oriented with a strong work ethic. o Someone who is creative yet has common sense and is practical in the real world. o A good communicator, someone that will keep all parties informed in an organized, coherent manner. o Personal accountability and pride in results will be important for this Associate to possess. o Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer, vendor, or associate and providing positive and proactive solutions.