HOUSEMAN

Reports To:

Housekeeping Manager Requirements:

Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Minimum of 1 year of experience, preferably in Hospitality Industry. Must be a strong leader, self-motivator, and team builder.

General Responsibilities:

Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Performs any combination of the following tasks to maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Must be able to work independently and as a team player.

Primary Functions:

Cleans rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine. Cleans rooms, hallways, and restrooms. Washes walls and ceiling, moves furniture and turn mattress. Sweeps, mops, scrubs, waxes, and polishes floor. Dusts and polishes metalwork. Collects soiled linen for laundering. Received linen supplies from floor shoots. Maintains housekeeping carts. Removes trash collected by room attendants. Walk all assigned floors at beginning and end of shift to collect Newspaper bags, newspapers, trash, soiled linen. Pickup clean linen and refill the par stock of linen on each floor pantry. Deliver towels, cribs, cots, and other items to the guest rooms on requests. Perform duties of room attendant when necessary. Sort linen, stock room attendant closets. Refill the par stock of guest amenities and supplies on each floor pantry. Help the house cleaners with the heavy lifting when super cleaning / spring-cleaning of rooms. Clean all public areas in the prescribed manner while following department standard operating procedures. Remove soiled linen and trash from the poolside and other service area and take to appropriate locations in the prescribed manner. Assist room attendant / house cleaner with placing bed boards, rollways beds, extra bed etc. Report missing / found articles, damage, or merchandise problems to the housekeeping supervisors. Always respond in a friendly, helpful manner to guests and other colleagues. Take up any tasks assigned by the supervisors as and when needed. Report to work in required uniform and in adherence with the Hotels Dress Code Policy.

Optimum Attributes:

Willing to take responsibility and accountability for the team. Able to perform routine responsibilities with minimal direction. Well-groomed and professional appearance. Willing to work on weekends and holidays if required.

Performance Standards:

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and goals.