Attendant - Guest Room

Responsibilities:

Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations. Provides professional greeting when interacting with guests and housekeeping personnel. Ensures all assigned rooms are properly cleaned with amenities and guest supplies properly placed as standards dictate. Housekeeping cart is properly stocked and kept neat and clean. Responsible for reporting the status of all guest rooms in assigned rooms. Accurate use of proper telephone/radio techniques and etiquette. Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions. Responsible for accurately communicating to dispatch personnel and Inspectors the status of guest rooms. Ability to relate effectively in one-on-one situations with guests and other members of the Company. Be completely knowledgeable about all Bally's programs, promotions, activities and functions. Answer patrons' complaints and resolves problems. Must carry out safety and emergency procedures including, but not limited to; fire, crowd control, and bomb threats. Must be able to occasionally lift and/or move more than 40 lbs. Must communicate with guests and be able to direct/escort them to various facilities and functions within the property. Must interact with guests and other hotel personnel in a courteous, empathetic and discreet manner. Performs other duties as assigned.

Competencies :

Room Attendants will be required to work varying schedules to reflect the business needs of the property, including weekends and holidays. Housekeeping is a 24-hour department and Room Attendants must be available for all shifts. While performing the duties of this job the employee is regularly required to stand/walk continuously for up to 8 hours a day along with the use of stairs. Occasionally will lift and/or move more than 40 lbs.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually loud. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception. The noise level in the work environment is usually moderate. Room Attendant is exposed to controlled temperatures. Room Attendant is required to work with cleaning chemicals. Work area is exposed to chemical fumes and smoke.

Additional Benefits:

Comprehensive health coverage plan that includes medical, dental, and vision 401(K)/ Company Match Access Perks and Childcare discounts

Compensation:

$12.00/hr Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.