Housekeeping Lead

Summary Description:

First impressions are everything. As a Housekeeping Lead, you will have the opportunity to be a role model for your fellow Housekeeping Associates by demonstrating the proper attitude, techniques, and skills needed to create lasting memories for residents, guests and staff. This position may work in any location within the Loomis Communities. The lead provides support and guidance in the delivery and follow through needed to provide a clean safe and healthy environment while providing excellent customer service. This individual goes above and beyond in promoting the highest quality level of services, as well as fostering communication and teamwork with a positive attitude. The position maintains and keeps an orderly condition by following the established policies and procedures.

ESSENTIAL FUNCTIONS

Demonstrates an awareness of, a respect for and attention to the diversity of the people with whom they interact (persons served, personnel, families/caregivers, and other stakeholders) that is reflected in attitudes, behavior and services. Performs housekeeping functions in accordance with the seven step cleaning process to provide the highest quality cleaning services in all areas, including floor, carpet, and upholstery cleaning in hallways or common areas, as well as room set ups, laundry services and any other assigned tasks. Maintains housekeeping equipment and storage rooms in a safe, clean, orderly manner. Manage Loomis Community's equipment resources in a responsible manner, reports any equipment concerns to supervisor. Required to properly and safely use cleaning chemicals per manufacturer and Loomis standards. Ability to work independently with minimal supervision, always striving to exceed resident expectations while following current policies and procedures. Attends department and mandatory community meetings and completes required training. Acts as a hospitality champion by promoting best practices and demonstrating standard operating procedures. Works collaboratively with co-workers to ensure service standards are met. Maintains accurate billing records. Provides relevant data and metric collection and reporting. Assists in departmental training, huddles, events, and new team member onboarding. Assists Director in ensuring that proper scheduling and appropriate staffing levels are maintained. Provides coaching and performance feedback to the Department Leader. Complies with all

CARF/CCAC

guidelines and standards. Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

QUALIFICATIONS

Preferred Education:

High School Diploma or Equivalent Required Experience:

2 years of previous housekeeping and customer service experience

Preferred Experience:

2 years of relevant experience

Skills/Competencies:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to read, write, and speak English. Ability to relate well to all residents Ability to utilize excellent critical thinking and decision making skills. Ability to communicate effectively with personnel, residents, family members, visitors and the public. Ability to report to work regularly and promptly. Ability to work beyond normal hours when necessary.