Housekeeper / Room Attendant

Responsibilities

QUALIFICATIONS

High School diploma or equivalent and/or experience in a hotel or a related field preferred. This position requires strong attention to detail ability to communicate effectively with guests and team members verbally or in written form. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Diploma de enseñanza secundaria o equivalente y de preferencia con experiencia en trabajos de hotelería o similares. Esta posición requiere altos niveles de atención al detalle habilidad de comunicarse efectivamente con huéspedes y compañeros de equipo oralmente o de forma escrita Comunicar las informaciones e ideas en forma clara. Evaluar y seleccionar en forma rápida y precisa los mejores cursos de acción. Desempeñarse correctamente aun cuando haya sobrecarga de trabajo.

RESPONSIBILITIES

Approach all encounters with guests and employees in a friendly service-oriented manner. Maintain regular attendance in compliance with hotel standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations. Thoroughly clean and restock the required number of guest rooms per shift. Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up. Remove all trash and dirty linen from guest rooms. Perform other tasks/jobs as assigned by the supervisor or manager. May be required to disassemble furniture or items in the guest room to conduct deep cleaning. Deep cleaning tasks may include but are not limited to changing the AC filter cleaning the AC coils touching up paint on walls/molding touching up scratched furniture or rehanging closed slide doors. Mantener un trato cordial y servicial hacia los clientes y entre los empleados. Presentarse regularmente al trabajo tal como lo establecen las normas de hotel y según lo exija el programa de trabajo el cual variará según las necesidades del hotel. Mostrar una apariencia personal e higiene impecables. Ello incluye usar adecuadamente el uniforme y la placa con el nombre de la persona (basado en normas de marca) Acatar siempre las normas y reglamentaciones de hotel para asegurar una operación eficiente del hotel. Limpiar y surtir totalmente las habitaciones que se requieran en un turno. Completar todos los deberes de limpieza previa incluyendo pero sin limitarse a la preparación del carro de limpieza con los artículos para los clientes productos de limpieza y ropa de cama. Eliminar todos los desechos y retirar la ropa de cama toallas y demás artículos sucios de las habitaciones. Llevar a cabo otra tarea según asignada por el supervisor o gerente. Puede ser necesario desmontar muebles o artículos en la habitación de invitados para realizar una limpieza profunda. Las tareas de limpieza profunda pueden incluir entre otras cambiar el filtro de CA limpiar las bobinas de CA retocar la pintura en las paredes / molduras retocar muebles rayados o cambiar puertas correderas cerradas.

REQUIREMENTS

Unlock the best of modern travel at SpringHill Suites Arundel Mills BWI Airport. Recharge in our updated, spacious hotel suites in Hanover MD with free Wi-Fi, plush Marriott bedding, and large workspaces. Start your day with energizing selections from our free breakfast buffet featuring hot coffee and assorted pastries, then enjoy lunch and dinner at local Arundel Mills restaurants and shopping near our BWI hotel like Lobby Bar at David's and Medieval Times Dinner. Conveniently located minutes from Baltimore/Washington Int'l Airport and steps away from Arundel Mills Mall, our Hanover Hotel has everything you need to feel at home. Be your best self during travel with our fitness center and refreshing indoor pool, and experience top Hanover attractions like Maryland Live! Casino and Bass Pro Shops. Our central location also makes our versatile event venue an ideal spot for your upcoming event or group stay. No matter how long you're in town, enjoy it at SpringHill Suites Arundel Mills BWI Airport.