Shelter Support Specialist (afternoons including weekends)

Shelter Support Specialist (afternoons including weekends) The Salvation Army USA Central Territory United States, Michigan, Monroe Apr 01, 2026 At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary:

Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere.

Essential Responsibilities:

Ensure daily paperwork is completed in accordance with procedure Maintain shelter policy without discrimination Assist with menu planning Supervise common areas, dorms, lounges, clothing closet, and laundry room De-escalate conflict and manage crises as necessary, excellent verbal and written communication Perform daily resident/security check on guests, rooms, and exterior of building General Office duties: answering the phone, filing, typing, record keeping, recording shift summary Attend all trainings and staff meetings as directed Cleaning and janitorial work as required, including laundry as needed Keep dryer vents clear of dust and lint Assist deep cleaning of the kitchen; assist with daily cleaning as needed Floor upkeep, including dining room, office, laundry room Accurately track resident medications that are under the supervision of The Salvation Army Clean empty rooms once resident has exited as needed Communicate shelter supply needs to maintenance or corps officer In absence of cook, perform kitchen duties Help to resolve conflicts between residents Remain on duty until replacement arrives Perform other duties as assigned

Additional Responsibilities:

Handle donations as needed Ensure client chore are completed in a timely fashion Process in-take and exit paperwork as needed Help with shelter and social services laundry upon request

Qualifications:

Education/Experience:

High School Diploma / GED desired; or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities 1 or more years working in a shelter type environment Must maintain confidentiality and comply with Safe from Harm guidelines and participate in training classes

Skills, Knowledge & Abilities:

Have and maintain ServSafe Certification, or ability to acquire certification within 1 year

Computer Skills:

Basic knowledge of Microsoft Office 365

Knowledge of TEAMS and SharePoint Certificates and Licenses:

Complete Safe From Harm training, and keep current as needed Have and maintain current CPR/SED/First Aid certification; or ability to gain certification within 90 days