BANQUET HOUSEPERSON

JOB SUMMARY

The Banquet Houseperson is responsible for the setup, refresh, tear down and maintenance of all meeting space.

QUALIFICATION STANDARDS

Education & Experience:

High school diploma or equivalent and/or experience in a related field preferred.

Physical Requirements:

Long hours sometimes required. Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift.

Mental Requirements:

Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

Essential:

Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working. Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Ensure the correct and timely setup of all Banquet Event Order functions. Maintain the high standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air-conditioning units, etc. Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions. Be familiar with fire exit and extinguisher location, and follow all hotel safety rules. Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly. Transport and store tables, chairs, and other equipment. Refresh meetings rooms as needed.

Marginal:

Notify management of any hazards. Handle items for "Lost and Found" according to the standards. Attend training as required by management. Perform other duties as requested by management.