Passenger Services Agent (Spanish Speaking Required)

Passenger Services Agent (Spanish Speaking Required)

SFO Overview Description Overview:

Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world's leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." Primary Location North America-US-CA-San Francisco International Airport (SFO) Schedule Part-time Unposting Date Sep 3, 2023, 8:59:00 PM Organization Ground Handling Click here to !

Responsibilities:

Flat hourly rate

FT:

For candidates living in California the expected base payrate is $22.30/hr.. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned. Responsibilities Inspect and verify passenger documentation Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations Manage passenger baggage processing including handling and fee calculation if applicable Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance Direct passengers through Customs, Immigration, and Quarantine, as required Make public address announcements as required Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software Produce all required, work-related documentation Other duties as assigned

Qualifications:

High School diploma or GED equivalent Must be fluent in English and Spanish Passionate about customer service and must have relevant work experience Excellent communication skills (written and verbal) in country specific language Additional languages desirable Commitment to continuous improvement Self motivated and able to work independently Attentive to detail and numerate Ability to follow processes and procedures and apply flexible approach when required Must be able to type and learn airline specific computer reservation/ ticketing software Willingness to work in inclement weather To learn about SFO's Background and Badging process, click here and go to step 2. All people working at SFO are eligible for incentives:

BART Discount Card:

Save $9.90 on your roundtrip BART commute

Citizenship Workshops:

Save $700 on your citizenship application cost Save on childcare costs. Access a subsidized childcare program for SFO employees who qualify, with tuition offered at 75 - 80% of market rate cost

NEW- SFO

Employee Commuter serving Hayward and Castro Valley Click here to view a complete list of SFO Employee Benefits and Discounts Information Former or current SFO Employees may have priority access to this opportunity. Be sure to complete the employer's on-line application and email SFO's Business and Career Center (careers@flysfo.com) your name and the date you applied. Click to learn why you should work at SFO! Please check with the employer regarding their vaccination policy .