Passenger support

Passenger support

PASONA N A, INC.

• 3.9 Chicago, IL Job Details Full-time $19.00
• $19.45 an hour 1 day ago Qualifications Customer service English Japanese Full Job Description
• Temp Staff will receive Flight benefits!

•

Business:

Airline Location:

Chicago O'Hare International Airport Language:

Japanese and English Pay:

During Training (approximately 3 months): $19.10/h,

After Training:

$19.45/h

Hours:

Normally 5.5h or 6h/day See the followings:

Winter Schedule:

AM Shift:

05:30

• 11:30am/

PM Shift:

11:30

• 5:30

PM Summer Schedule:

AM Shift:

7:00am

• 01:00pm/ PM Shift 12:45pm-6:45pm Schedule could vary due to flight schedule Part-time (2-3 days a week) is also considerable Essential Duties includes followings but not limited to:

Arrival:

Prepare Arrival Briefing sheet including outbound connection list Print out baggage tag list for arrival agent Prepare name signs for passengers needing assistance. Escort VIPs, MAAS, UMNR, etc. or other important passengers or passengers with special needs when assigned. Assist and translate for passengers at the immigration and customs when needed. Assist tight connecting passengers when assigned. Guide and assist passengers through the immigration area, baggage claim, customs and to the arrival hall. Departure Create Departure briefing sheet and create name sign for those passengers needing assistance, Guide passengers to the Check-in counter, TSA and to the gate, give direction to the applicable lounge as needed. Translate conversation upon check-in as needed. Assist passengers at the counter. Assist and escort passengers with special needs including boarding assistance as assigned. Meet tight connection passengers as assigned. Pick up departure baggage from ticketing counter after the flight push back. Others Prepare necessary flight files for arrival and departure records. Print out airport maps, baggage tag slips and other necessary items for the operation. Assist passenger's check-in and carry on baggage while escorting or guiding passengers. In the event of flight delay and/or cancellation, escort passengers to the baggage claim area, shuttle bus center to the hotels, and hand out hotel/meal vouchers, etc.

Requirements:

Must have Expert level of Japanese language skill and Business level English Excellent customer service skills. Must be able to walk around in the airport. Must possess a professional presentation. Interpersonal and problem solving abilities. Must have Ilinois Real ID (State ID or DL) for airport badge process Employment is contingent upon obtaining and maintaining required clearances and authorizations.