Passenger Service Agent - JFK Airport - LATAM Airlines

The Professional group is seeking Passenger Service Agent Full Time for our client

LATAM AIRLINES

located in JFK International Airport .

Description:

The main responsibilities of this position are:

• Check-in passengers.
• Assist the passengers in Customs,
• Verify passengers' documentation.
• Accept check-in and carry-on baggage to ensure compliance with company requirements.
• Direct passengers to boarding areas.
• Re-accommodate passengers in case of missed connections/cancellations/delays. When required, escort passengers to the designated hotel, assure that agreed services are provided by the hotel, provide information regarding flight status, and coordinate wake-up and pick-up.
• Issue accountable documents (MCO, TKTs, etc.).
• Complete documentation required to clear aircraft upon arrival and/or departure.
• Gate responsibilities on aircraft's departure and/or arrival, jet bridge manipulator, placing and assembling a lay out, making announcements.
• Gate responsibilities on aircraft's departure and/or arrival.
• Other responsibilities of similar nature to be assigned by operational leaders.

Qualifications:

• High school degree.
• Strong customer service background.
• Amadeus (GDS) and Sabre a plus.
• Fluency in English, Portuguese and Spanish.

Portuguese is a must. Where applicable, must be able to secure appropriate authority required to obtain and maintain United States Customs Clearance and Security Identification Display Area (SIDA) badges

Competencies:

• Excellent communication skills in multiple languages.
• Calm while working under pressure.
• Work closely with company clients while demonstrating proper level of empathy.
• Understand the clients' expectations, needs and responsibilities.
• Available and cordial while performing check-in duties.
• Ability to transmit credibility through his/her transparency and precision while providing service or general information to customers.
• Customer service skills.

Remarks:

• Flexible working hours.

Benefits 401(k) Health insurance Dental/Vision insurance Life insurance On-the-job training Paid time off (vacation, sick days,holidays) Referral program Travel benefits If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to recruiting@professional1.com

TITULO DA POSI

ÇÃ

O:

AGENTE DE ATENDIMENTO AO PASSAGEIRO

Descrição: As responsabilidades desta posição são:

• Atender aos passageiros no check-in .
• Assistir passageiro em area de aduana.
• Verificar a documentação dos passageiros.
• Receber as bagagens de mão e as que serão registradas, e conferir se atendem aos requisitos da companhia.
• Direcionar os passageiros ao portão de embarque.
• Reacomodar os passageiros em casos de conexões perdidas/cancelamentos/atrasos de voos. Quando necessário, acompanhar os passageiros até o hotel designado, verificar se os serviços propostos são oferecidos pelo hotel, providenciar informação sobre o status dos voos e coordenar o despertar e a recolhida dos passageiros.
• Emitir documentos (MCO, TKT's, etc .).
• Completar a documentação requerida para liberação da aeronave no pouso e/ou na decolagem.
• Responsabilidades gerais em porta de embarque e/ou chegadas, manipular o jet bridge, realizar anuncios, armar layout de postas.
• Outras responsabilidades de natureza semelhante serão atribuídas pelos chefes operacionais. Qualificações:
• Ensino médio completo.
• Experiência com atendimento ao cliente ou equivalente.
• Amadeus (GDS) e Sabre, desejável.
• Fluência em Inglês, Português e Espanhol.

Habilidades:

• Ter excelentes competências de comunicação em vários idiomas.
• Manter a calma sob pressão.
• Trabalhar junto ao cliente da companhia, atuando com empatia.
• Entender as necessidades, expectativas e responsabilidades do cliente.
• Ser prestativo e cordial durante processo de check-in .
• Transmitir credibilidade, transparência e precisão, quando oferecer serviços ou informações gerais aos clientes.
• Habilidade para o serviço ao cliente. Observações:
• Os horários de trabalho são flexíveis.

Comentarios:

• Horario de trabajo flexible.

Job Types:

Full-time Work Remotely No Job Types:

Full-time, Contract Pay:

$21.25 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Required)

Language:

Portuguese (Required) Spanish (Required) English (Required)

Work Location:

In person