Front Desk Staff

JOB Nature of Work:

This position provides customer service to participants and guests at the Parks and Recreation Department.

Communicates with: Internally - Parks and recreation staff.

Externally -General public.

Supervision:

None

EXAMPLE OF DUTIES

Essential Work Functions:

Provides excellent customer service to participants and guests of the Parks and Recreation Department.

Assist customers with daily admission, memberships registration in programs and facility rentals, which includes answering questions, reserving rooms/shelters, and providing receipts.

Provide counter coverage and assist customers with various requests.

Provide tours to customers through the facility.

Answer and direct all calls in a professional, friendly manner and take complete and accurate messages.

Operate Parks and Recreation software and necessary office equipment.

Scan and properly file documents electronically to ensure efficient and effective future retrieval.

Make copies and assist Parks and Recreation Superintendent, Recreation Coordinator, and Event Manager/Recreation Coordinator when asked.

Monitor and enforce all applicable Parks and Recreation policies for participants and guests.

Assist in gym set up (setting up volleyball nets, raising/lowering curtain and basketball hoops and moving portable volleyball hoops).Other Work Functions (Illustrative Only): Performs related work as required.

SUPPLEMENTAL INFORMATION

Physical Demands and Work Environment:

In compliance with Americans with Disabilities Act, the following represents the

Physical and Environmental Demands:

Function:

24% or Less25% - 49%50%-74%75% or moreOffice environmentXSitting, standingXWalking, reaching, pullingXTyping/data entryXTalking, hearingXClose and distance visionXColor vision, depth perception, accommodation, field of visionXLight (25 pounds of force)X