Assistant Director of Member Activities

FREMONT FAMILY YMCA

Title:

Assistant Director of Member Activities Reports to:

Membership Director FLSA Status:

Full-Time, Non-Exempt Position Summary The Assistant Director of Member Activities provides operational leadership for the Hub, Play Zone, and Building Supervision functions within the Membership Department. This role combines hands-on floor leadership with supervisory responsibilities, staffing management, concessions oversight, and inventory control. The Assistant Director of Member Activities supports the broader membership team while ensuring a safe, welcoming, and consistently excellent experience for all members and guests. Essential Responsibilities Hub & Play Zone Operations

• Lead daily operations of the Hub and Play Zone, maintaining high standards of safety, cleanliness, and operational consistency — including setup, service, and close-down procedures — to ensure an engaging environment for all members and guests.
• Oversee daily concessions operations including food service safety standards and team compliance with applicable health regulations
• Manage supply ordering, inventory tracking, and vendor coordination for Hub and Play Zone spaces
• Monitor concessions operations and report trends or concerns to department leadership
• Maintain food service certification and ensure all applicable staff meet safety training requirements
• Provide primary support for Building Supervisor scheduling and daily operational direction Staffing & Scheduling
• Manage scheduling for Hub, Play Zone, and Building Supervisor staff to ensure adequate coverage and operational continuity
• Supervise and provide formal oversight of the Y-Crew, including performance management, coaching, and corrective feedback
• Serve as primary trainer for new Y-Crew
• Communicate policy updates and operational changes to team members Director on Duty
• Participate in the Director on Duty (DOD) rotation, serving as the building-wide leadership contact during assigned shifts
• Respond to facility issues, member concerns, and urgent operational needs as they arise
• Communicate facility status and any incidents to the Membership Director in a timely manner Additional Duties
• Assist with fundraising, special events, and special projects as needed
• Work collaboratively with other departments to achieve organizational goals
• Incorporate and promote safety activities while performing job functions
• Develop working knowledge of Pulse and core membership processes through cross-training with the membership operations team
• Collaborate with the Assistant Membership Director (Operations) to ensure smooth handoffs and shared coverage across departments

Required Competencies Mission and Community Oriented:

Demonstrates FFY values, works effectively with diverse populations, and serves community needs with integrity and enthusiasm.

People Oriented:

Builds rapport, communicates effectively, provides constructive feedback, and develops strong relationships with members, guests, and staff.

Results Oriented:

Meets or exceeds goals, embraces innovation, makes sound judgments, and holds self and others accountable for high-quality outcomes.

Personal Development:

Pursues professional growth, demonstrates openness to change, and addresses challenges with professionalism. Qualifications

• CPR certification (or willingness to complete within first 30 days)
• Experience in operations, recreation, hospitality, or a related field with supervisory responsibilities
• Food service safety certification or willingness to obtain
• Strong organizational and time-management skills with ability to manage multiple priorities
• Excellent interpersonal and communication skills with members, guests, and colleagues
• Proficiency with scheduling systems and basic reporting tools
• Ability to relate to and work effectively with diverse groups
• Bilingual skills preferred but not required Physical Requirements
• Frequent standing, bending, and movement throughout facility
• Ability to lift up to 30 pounds
• Comfortable working in moderate to heavy noise environments Work Schedule This position requires 40 hours per week with a schedule primarily based in the Hub and Play Zone.

Schedule flexibility is required to meet operational and staff needs, including evenings and weekends. Compensation $19 - $21 / hour

Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Retirement plan Vision insurance

Work Location:

In person