Student Team Leader II - Falcon Outfitters

Assist Falcon Outfitters management in efficient and effective operation of the Customer Service & General Merchandise areas.

Career Readiness Competencies :

Communication Critical Thinking Technology Assist Falcon Outfitters Management in efficient and effective operation of the Customer Service & General Merchandise areas. Assist Falcon Outfitters Management in supervision of student employees. Provide functional direction to Falcon Outfitters CSRs, assign duties and priorities, monitor work flow, and report problems with task completion to management. Assist in training Customer Service, Clothing, and Gifts department staff, and be responsible for utilization of student labor to maximize productivity of Falcon Outfitters operations. Exhibit and maintain positive relations and offer excellent customer service to internal and external customers, encouraging Falcon Outfitters CSRs to do the same. Assist with the opening and closing of Falcon Outfitters and special assignments, such as book events and various promotional events. Must be able to supervise others and be responsible for assigned work areas, enforcing all rules, regulations, and procedures. Must be able to supervise student employees, providing functional direction and following up on assignments to maintain quality. Prior Falcon Outfitters experience is preferred. Attention to detail, strong organizational skills, and the ability to work independently are required. Must possess creativity and problem-solving skills. Must have excellent oral and written communication skills, be extremely reliable, responsible, and dependable, and present a professional appearance in all contacts, both internal and external. Must have a positive and enthusiastic attitude to maintain positive employee relations and offer outstanding customer service. Ability to work a flexible schedule including nights and weekends, with a minimum of 20 hours per week. Additional training will be required. Semester-by-semester evaluation and reassignment based upon performance and availability.