Box Office Ticket Agent

POSITION

Box Office Ticket Agent

DEPARTMENT

Box Office

REPORTS TO

Box Office Manager

FLSA STATUS

Non-Exempt

HOURLY RATE RANGE

$25 per hour Essential Duties and Responsibilities Include the following. Other duties may be assigned. Opens and or closes ticket window as required. Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately. Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets. Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit. Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor. Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions. Files various records and reports. Performs related clerical work as assigned. Qualifications Ability to work the ticket window with minimal supervision Ability to work flexible hours including daytime, evening, weekends and holidays, as needed Must have professional attitude and appearance Education and/or Experience High school diploma or general education degree (GED) 1 or more years related experience and/or training Or equivalent combination of education and experience Box office or guest services background preferred Skills and Abilities Ability to count money, make change accurately Ability to listen and follow instructions Ability to input data into a computer to record sales transactions Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information Good problem-solving skills and organizational ability Ability to work independently and as a member of the team Good customer service skills and sense of public relations Computer Skills To perform this job successfully, an individual should have knowledge of computers. Experience in computerized ticket systems preferred. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this job include close vision.

Note:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.