Reservations Agent

Overview Town and Country Resort is a lively, full-service San Diego property with over 600 guest rooms, which means every reservation helps shape a guest's experience from the very first click or call. As a Full-Time Reservations Agent , you'll be the welcoming voice behind those stays, helping guests book their next getaway with confidence and a smile. This role matters because you're often the first impression of the resort! And yes, the perks are worth smiling about too: incentive bonuses, complimentary stays for you and your family, free daily lunch, free parking, a 401(k), medical/dental/vision insurance, and employer-paid life insurance for full-time team members. #TownCountrySD Responsibilities Answer incoming calls and emails with warmth, charm, and a genuine desire to help (yes, people can hear your smile). Assist guests with room reservations, packages, and special requests while upselling like a natural storyteller, not a salesperson. Provide accurate information about the resort, amenities, and local attractions (be their unofficial San Diego guide). Navigate reservation systems efficiently and keep records clean, organized, and error-free. Handle changes, cancellations, and guest concerns with professionalism and a solutions-first mindset. Collaborate with front office and sales teams to ensure a seamless guest experience from booking to check-out. Qualifications Previous experience in hospitality, reservations, call center, or customer service preferred. Strong communication skills—clear, friendly, and confident (bonus points for bilingual ability). Comfortable multitasking while maintaining attention to detail. Tech-savvy and able to quickly learn reservation systems and software. A positive attitude, a sense of humor, and the ability to stay cool under pressure. Availability to work a flexible schedule, including weekends and holidays.