Reservationist ($25.00)

RESERVATIONIST

($25.00) Hyatt Regency Hyatt Regency Santa Clara US - CA - Santa Clara

ADMINISTRATIVE

Hourly/Entry Level Employee Full-time Hourly US Dollar (USD) pay basis

Req ID:

SAN035179

Summary The Reservations Coordinator at Hyatt Regency Santa Clara supports both transient and group reservations with a high level of detail, ownership, and interdepartmental collaboration. This role requires strong system knowledge, excellentmunication skills, and a mindset geared toward operational accuracy and guest satisfaction. Ideal candidates will balance technical execution with proactive coordination across Revenue, Sales, and Operations teams. This position requires the Colleague to retain learned technical skills tomunicate efficiently,plete reservations tasks, and run and analyze reports from different systems. Essential job duties but are not limited to: Ensure accuracy when making room reservations, recognize guests' needs and requests, and properlymunicate requests to the appropriate departments. Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue and Director of Reservations to better maximize our Hotel's revenue capabilities. Generate and audit daily reservations reports as assigned to ensure reservationpletion, accuracy, and preparedness. Utilize sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service. Performs assigned duties on the daily reservations task list. Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest's satisfaction. Make outbound calls, e-mails and follow ups. Manage Group Reservations including the following items: Enter and manage group rooming lists Blocking group rooms prior to arrival as needed Setting up group routing, inventory, rates, etc. Review group cutoff dates to ensure rooming lists are entered before group is cut off. Assisting the Sales and Events Team with all things group reservations related Coordinate with Sales and Events Team to ensure all client requests and changes are implemented in timely manner. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel. Qualifications Excellent verbal, listening andmunication skills Strong knowledge of Microsoft Office programs Able to work well under pressure, multi-task, and have stronganizational skills. Able to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Minimum 1 year of hotel experience required. Reservations and/or Front Office experience preferred Previous experience of Hyatt reservations systems (Reserve, Opera) highly preferred Able to maintain confidentiality of all guest information and pertinent hotel data Able to analyze and resolve problems exercising good judgment Flexibility to work on holidays, weekends, and special events dates as needed Must be able to type 45 wpm