Reservations Coordinator (Evenings/Weekends)

We are looking for an experienced and well-organized Reservations Coordinator to provide the necessary support to the in-house reservations team. The Reservations Specialist assists with inputting and updating reservations, various reporting tasks, and sending weekly reservations cut off reminders to groups. The ideal candidate for this position will have strong attention to detail, time management, critical thinking, and be able to work on a team in a fast paced environment. Some front desk experience is required as is the drive to grow in a hospitality field. Responsibilities Answer calls, returns e-mails and voicemails Assists guest in booking reservations by providing superior property knowledge Audits PEP for reservations accuracy Looks for special requests, coding issues, and billing requirements Reviews actualized rooms for potential billing errors Reviews group pick up, assist in ensuring proper availability Reviews and audits third parties and consolidate Assists management by booking transient reservations Perform other duties as directed by the Revenue Manager and Director of Sales Initiate and prepare reports as needed Assist in other administrative duties as needed Skills Good computer skills (MS Office) Proficiency in English Well-organized and responsible with an aptitude in problem-solving Excellent verbal and written communication skills A team player with high level of dedication Previous Guest Service experience as: Front Desk Agent, and/or Call Center Hilton PEP experience is required

Pay:

$19.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): What days and shifts are you available to work?

Experience:

Hotel Front Desk/Reservations:

1 year (Required)

Hilton PEP:

1 year (Preferred)

Work Location:

In person