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Reservations Agent
Job
The Joule
Dallas, TX (In Person)
$37,440 Salary, Full-Time
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Job Description
Reservations Agent The Joule - 2.7 Dallas, TX Job Details Full-time $18 an hour 15 hours ago Benefits Free parking Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Flexible schedule Life insurance Referral program Qualifications Some college Computer operation Proactive hotel and accommodations guest assistance High school diploma or GED Venue guest services Full Job Description The Reservations Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Highgate Hotel standards. Essential Job Functions Answer all incoming calls promptly, in an attentive, courteous and efficient manner following company standards or service. Answer guest inquiries about hotel services, facilities and hours of operation. Manage all incoming reservations via phone, email, and online booking platforms. Offer expert advice on room types, rates, and special packages. Accurately input reservation details into the system, ensuring all information is correct. Confirm reservations and provide guests with detailed information about their booking. Manage modifications and cancellations according to company policies. Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Promote upselling of rooms, upgrades, and special amenities. Enter reservations into the computer according to standard operating procedures. Handle all special guest requests and enter traces for relevant departments. Process In Room Dining orders and ensure prompt communication with service staff. Answer valet requests from in-house guests. Stay informed about hotel services, promotions, and local attractions to enhance the guest experience. Review Guest Opportunity Log on a daily basis. Send confirmations. Process advance deposit, and follow cash handling procedures. Perform other duties as requested by management. Position Requirements High School diploma or equivalent required. Experience in a hotel or a related field preferred. College course work in related field helpful.