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Inventory Trouble Ticket System Agent(ITTS)

Job

Mphasis

San Antonio, TX (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/1/2026

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Job Description

Inventory Trouble Ticket System Agent(ITTS) Mphasis - 3.7 San Antonio, TX Job Details Full-time $18.50 an hour 20 hours ago Qualifications Teamwork Inventory control Supply chain Inventory management software High school diploma or GED Root cause analysis Supply chain optimization Full Job Description An Inventory Trouble Ticket System (ITTS) role focuses on Supply Chain operations, investigating warehouse and carrier shipping errors, and preventing negative customer experiences by tracking, auditing, and resolving inventory discrepancies within logistics and backend support systems.
Key Responsibilities:
Investigation & Resolution:
Identify the root cause of warehouse fulfillment delays, shipping exceptions, and lost/misrouted devices.
Partner Collaboration:
Work with third-party logistics (3PL) vendors, shipping carriers, and internal departments like billing, IT, and customer service to resolve discrepancies.
Ticket Management:
Utilize company-approved ticketing and inventory management systems to track disputes, log resolution steps, and document historical data.
Supply Chain Compliance:
Ensure that device supply chains operate smoothly by enforcing compliance standards and correcting operational bottlenecks in the Forward Supply Chain.
Job Requirements:
A high school diploma or equivalent 2 to 3 years of verifiable experience in logistics, supply chain, business support, or technology support. Backgrounds in retail systems or inventory control.
Pay:
$18.50 per hour Application Question(s): How many years of Ticket System Agent experience you have?
Education:
High school or equivalent (Required)
Experience:
Supply chain: 3 years (Required) Inventory control: 1 year (Required) Shift availability: Day Shift (Required) Ability to
Commute:
San Antonio, TX 78235 (Required)
Work Location:
In person