General Manager KidsUnited
- 4.0 Glendale, AZ Job Details Full-time $55,000
- $65,000 a year 9 hours ago Benefits Paid training Paid time off On-the-job training Employee discount Qualifications Business development management Spanish CPR Certification Customer communication Customer retention Sales Soccer coaching Team development First Aid Certification Teacher coaching Customer relationship management (CRM) systems (technically supported) Leading team collaboration initiatives Time-based sales targets Working with families Activity sales targets Outbound calling Guest services Working with families with children General management Soccer Working with youth Full Job Description About Kids United We're a soccer-based early childhood development center for ages 1.
5 through 9 that blends play, movement, and life skills in a high-energy, family-first environment. We provide ongoing on-the-job training so great people become great leaders and coaches. The Role We're seeking a General Manager (GM) to independently drive sales, growth, and operations of our Glendale location. GM will lead presale efforts, build a core membership base and once open, foster a culture of learning and development for both the coaches (as the club's Head Coach) and the families that attend the program. The GM is an outgoing, goal oriented, welcoming, and engaging leader who is focused on defining goals, training and developing their team, and delivering exceptional experiences for members, families, and staff. As the Head Coach, GM will set the bar for coaching quality, effectively deliver the corporate defined curriculum, and mentor every coach on staff. The role requires someone who is interested in center operations, driving sales and being a leader in staff development, curriculum delivery, and customer service. Applicants should have a passion for working with children, prior management experience, experience in membership based sales, and an outgoing personality to engage with families and create an exciting culture. This full-time role requires flexibility (including evenings and weekends). The General Manager will supervise all staff and work closely with the Owner and the Franchisor. Key Responsibilities Drive Sales, Growth & Business Performance Lead presale efforts with high degree of ownership to ensure club opens with significantly higher members than the minimum required threshold Analyze conversion rates, attendance, retention, and revenues to optimize performance and improve results; celebrate wins, fix bottlenecks fast. Develop and implement business to business relationships and local marketing and partnership initiatives to increase brand awareness within the community (schools, youth orgs, small businesses, and more) Build and maintain a family oriented atmosphere in the facility for all Lead, Coach, & Develop the KidsUnited Team Coach between 5-8 classes per week, and set the standard for energy, safety, and instruction Recruit, train, schedule and coach a team of highly motivated and energized staff
- observations, feedback, and growth plans that elevate the team. This includes sales associates and coaches. Set clear performance expectations and hold the team accountable for results. Quality control to optimize the class experience Foster a culture of service, excellence, and enthusiasm
- everyone on the team should exude the KidsUnited culture Ensure classes for all ages are on-curriculum and consistently excellent, are performed optimally with an energetic and engaging atmosphere; communicate progress to parents Deliver Unparalleled Customer Experiences Be the face of the club
- warm, welcoming, and highly engaging with every family that walks in.
All staff and families should see you as a leader who fosters the KidsUnited culture in everything they do. Ensure every class is held to the highest standard and coaches and staff perform above and beyond expectations. Address parent concerns, manage feedback, and continuously improve the customer journey. Ensure the facility is spotless, safe, guest-ready at all times, and operating at the highest standard. Run Best-in-class Operational Excellence & Execution Perform and oversee daily tasks to ensure club efficiency and growth Build and manage weekly staff schedules, oversee payroll/timekeeping Compliance with all KidsUnited processes and standards every day. Experience and Skills Must-haves Soccer background: Any personal or professional experience with soccer is a plus. Sales, membership & business development acumen with a service mindset: You know how to sell, you love meeting/exceeding goals, and drive revenue growth.
Customer-Obsessed Mindset:
Creating the KidsUnited experience
Children's Development:
You must have experience with and passion for working with children and families; soccer background is a plus. Hands-on leadership & team development in a fast-paced, customer-facing setting: You're not only coaching children, but also coaching the coaches and staff to excellence
Strong Execution & Problem-Solving Skills:
You tackle issues head on and independently for quick and efficient solving.
High-Energy, Hands-On Approach:
You thrive in fast-paced environments and love being in the action.
Positive Energy:
You set the tone and culture. Your presence brings warmth, enthusiasm, and positivity that uplifts kids, parents, and staff the moment they walk in. Organized, proactive, strong communicator; comfortable with CRM tools and daily metrics. Availability for late afternoons, evenings, and weekend mornings (our busiest family times). Bilingual (Spanish) to better serve our diverse families. Nice-to-haves Coaching or early childhood education: Experience working with kids in a coaching or teaching setting is highly valued, especially with ages 1.5 to 9. Youth coaching certifications, CPR/First Aid, or ECE coursework. Pay & Perks Competitive base + performance bonus tied to membership growth, retention, and NPS. Base $55k
- 65k + uncapped bonus. Realistic OTE $80k
- 95k+ (top performers can exceed $130k).
Paid training and professional development (we invest in growing great leaders). Equal Opportunity We welcome teammates from all backgrounds and celebrate an inclusive, family-friendly environment.
Pay:
$55,000.00
00 per year
Benefits:
Employee discount Paid time off Application Question(s): In your last membership/subscription role, what were your monthly goals and results?
Share:
new joins/month, close rate %, and your best month. Which best describes your outbound style? A) Mostly inbound-only B) Some outbound when needed C) Daily outbound is normal D) I've built outbound engines from scratch Name 10 local partnership targets you'd pursue (schools, daycares, youth orgs, small businesses, etc.) and what you'd ask them for. Write your first 30 days plan.
Include:
daily activity targets (calls/texts/tours), weekly partnership target count, and how you'll track pipeline.
Work Location:
In person
