Cafe Manager - Phoenix

Crafting and building community connections through our cafes by serving Caffe Vita's locally-roasted coffee.

CAFE MANAGER JOB DESCRIPTION

As Cafe Manager, the overall focus is to oversee and ensure quality café operations through team management, employee development, and proactive day-to-day facilities upkeep. Our vision is to craft a welcoming community for all customers and their overall Caffe Vita experience. Positive leadership, team building, excellent customer service skills, an unflappable ability to deal with unexpected scenarios, attention to detail and system-oriented skills are required.

EQUAL OPPORTUNITY EMPLOYER

We celebrate diversity and are committed to creating an inclusive environment for all employees. Including people of color, women and LGBTQIA to join the Caffe Vita community.

VITA MISSION

To provide customers, neighborhoods, and communities with an unrivaled coffee experience and relentless customer service infused with integrity and positivity. Service, humor, respect, integrity, motivation, and positivity are values important to us both personally and professionally. We are successful because of the people who belong to this team

• who are living and breathing our culture and shared values.

JOB RESPONSIBILITIES

Cultivate and create community through kindness, positivity, and respect. Serve as a role model for maintaining a calm, fun, and friendly environment during high-stress or high-volume periods. Passion for hospitality and coffee Work with Marketing and Retail Operations to support brand exposure and sales-driving strategies. Meet and exceed sales goals and operational cost metrics to meet established budgets with active review of financial reports and proactively course correct as needed. Provide excellent customer service by using and holding staff accountable to the 3 Steps to Giving Great Service and "Setting the Bar" standards. Recruit, hire, train, schedule, and coach staff to meet, or exceed job expectations. Work a minimum number of weekly bar shifts (minimum to be determined with Retail Operations Manager) Oversee bi-monthly café payroll with excellent accuracy by tracking, correcting mis-punches and reporting payroll in a timely manner. Maintain a clean and organized café environment, both front of house and back of house spaces. Develop and execute on-going preventive maintenance and upkeep schedules. Prepare beverages for guests, meeting Caffe Vita standards. Ability to perform all shifts and side-work with fluency. Maintain clean, fully stocked and faced merchandise shelves. Follow established protocol for submitting all orders to Caffe Vita customer service. Maintain full compliance with all accounting, financial reporting, inventory and cash deposit procedures. Review and respond to all communication channels in a timely way. Provide staff on-going opportunities to learn about Caffe Vita products, services and culture. The ability to self-start and be proactive in providing solutions. Maintain a calm working environment during high volume periods Multi-task and demonstrate initiative with routine tasks Handle money with timeliness, accuracy and accountability in all aspects from banking deposits to daily cash handling to proactive communication regarding banking compliance to accounting. Participate in Caffe Vita community events and coffee cuppings Demonstrate change agility and thrive in an adaptable environment Above all, sets the best example of behavior, work ethic, and work quality. Ability to being a be a positive team member, help bring out the best in people and cultivate a positive work environment. The ability to prioritize, organize and communicate effectively and professionally is required Promote creativity and innovation. The drive to be part of an amazing team that's based on respect, compassion, and accountability. Always represent yourself as a Caffe Vita brand ambassador and support Caffe Vita leadership areas of focus for cafes.

KNOWLEDGE, SKILLS, ABILITIES

Must be at least 18 years old Ability to read, write, and speak English required Minimum 2 years in the coffee industry and food and beverage management experience required. Always maintains a valid Food Handler's Card and follows health department guidelines at all times. Minimum 4 years of salesmanship and practical merchandising skills. Salesmanship and practical merchandising skills The ability to prioritize, organize and communicate effectively and professionally is required Ability to meet all speed of service expectations for Caffe Vita coffee drinks and bar flow standards with executing excellence in drink preparation. Demonstrate excellence in the use and maintenance on all retail equipment such as espresso machines and Fetco. Must be able to add, subtract and multiply with ease and accuracy. Must demonstrate regular attendance by coming to work on scheduled working days and being on time. May be required to work a variety of days and shifts to meeting business need including weekends and holidays. Notifies retail operations if they ever become aware of a potential hazard in the workplace. Experience on a Point of Sale (POS) system, Square or Toast preferred. Demonstrate an unyielding commitment to excellence Knowledge of principles and methods for showing, promoting, and selling products or services. This includes product demonstration, sales, techniques, and sales control systems.

COMPENSATION & BENEFITS

Phoenix $28/hr + Tips (wages determined by the following criteria: Staff size, cafe sales volume and/or specialized, technical cafe requirements such as a roasting residency program.) Tips typically average $12

• $15 per hour depending on the location.

Employees are eligible for Paid Time Off, medical/dental insurance coverage (if working more than 25 hours/week) and 401k with matching for Full Time Employees (25hr/week) All Phoenix employees qualify for Sick and Safe Time (varies by State) Mentorship and positive work environment Free coffee/tea drinks while on shift Employee discounts of 40% on merchandise, bakery, food items whole bean coffee(50% discount).

TOOLS AND EQUIPMENT USED

Toast

• Point of sale POS terminal Slack
• communication app When I Work
• scheduling app Paychex Flex
• Time and Attendance / Payroll App

MS 365 PHYSICAL REQUIREMENTS S

: Seldom (1-10%)

O :

Occasional (10-30%)

F :

Frequent (30

• 70%)

C :

Constant (Over 70%)

N/A :

Not Applicable Sitting C Standing O Walking O Driving S Hearing C Seeing C Lifting O

• 30 LBS Carrying O
• 30 LBS Talking C Climbing Stairs/ Ladders S Bending/ Twisting at waist O Kneeling/Squatting S Crouching/Kneeling S Crawling S Reaching above shoulder O Repetitive Arm/ Hand Motion C Handling/ Grasping F Fine Finger Manipulation C Pushing/Pulling S Foot controls/Driving N/A