Dining Room Manager

POSITION SUMMARY

The Dining Room Manager supports the Culinary Services Director and oversees the front of house operations.

RESPONSIBILITIES

Include but are not limited to the following: Provide overall dining room management, ensuring the smooth operation of the dining room, including meal service, staff scheduling, and adherence to quality standards. Hire, train, and manage dining room staff to ensure high levels of service. Collaborates with and supports the Culinary Services Director. Oversees the dining room budget, including labor costs, equipment procurement, and inventory control. Regularly interacts with residents to gather feedback on the dining experience, addressing any concerns or preferences, and implementing improvements as needed. Ensure that all dining services comply with health codes, safety regulations, and sanitation practices. Coordinate special dining events, theme dinners, and holiday meals, ensuring a positive and festive dining experience. Act as a liaison between the dining room, kitchen staff, and the Culinary Director to ensure effective communication and coordination of services. Monitor the presentation and quality of food served, ensuring it meets the facility's standards and residents' expectations. Create and manage staff schedules to ensure adequate coverage for all dining services while managing labor costs. Keep abreast of trends in dining service management, food safety, and dietary practices to continuously improve the service provided to residents.

Supervisory Responsibility:

Yes.

QUALIFICATIONS

Education & Experience:

Must possess a minimum of a high school diploma or equivalent. At least 3-5 years of experience in a similar environment. Experience in a supervisory role.

Knowledge, Skills & Abilities:

Having positive and effective communication skills with residents and culinary team. Understanding of basic healthcare principles or practices. Familiarity with safety protocols and infection control measures. Understanding of basic food safety and sanitation principles. Demonstrated leadership experience, such as supervisory or team lead roles. Ability to provide physical assistance and support to residents with mobility challenges. Proficiency in maintaining accurate records and documenting observations. Capability to remain calm and compassionate in challenging situations. Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next. Demonstrate excellent customer service skills, with the ability to foster positive relationships.