Lead Server/Shift Manager

Lead Server/Shift Manager Spickler

NGW LLC - 3.5

Tucson, AZ Job Details $18.50 - $19.50 an hour 1 day ago Benefits Health insurance 401(k) matching Opportunities for advancement Qualifications Kitchen health and safety standards Computer operation Customer communication Food service health code compliance Safety regulations Customer service training (staff training program) Food safety sanitizing procedures Hospitality industry experience Mentoring POS systems Staff development Full Job Description Lead Server/Shift Manager Love wings and sports? Join our family, have fun and take pride in your work. Native Grill & Wings is looking for a Lead Server/Shift Manager . Lead Server/Shift Manager - Job Responsibil ities Oversee daily restaurant operations during assigned shifts to ensure efficient service. Coordinate and manage staff schedules, ensuring adequate coverage for peak times. Monitor service quality and customer satisfaction, addressing any issues promptly. Train, mentor, and support servers and other staff to maintain high standards of service. Handle customer complaints and resolve issues to maintain a positive dining experience. Ensure compliance with health and safety regulations and restaurant policies. Assist with the setup and breakdown of dining areas before and after service. Collaborate with kitchen staff to ensure timely and accurate order delivery. Lead by example in providing exceptional customer service and hospitality. Lead Server/Shift Manager - Job Requirements Minimum of 3-5 years of FOH or BOH experience in a high-volume restaurant environment Strong communication and interpersonal abilities Ability to multitask and work efficiently under pressure Knowledge of food safety and sanitation regulations Proficient in POS systems and basic computer applications Availability to work flexible hours, including nights, weekends, and holidays Ability to train and mentor new staff members Physical ability to stand for long periods and lift up to 25 pounds Lead Server/Shift Manager - Job Benefits Competitive hourly wage plus tips (Tips on serving shifts) Health insurance Sick leave Flexible scheduling 401(k) retirement plan with company match Employee meal discounts Professional development and training opportunities Opportunities for career advancement