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General Manager
Job
Jimmy John's
Long Beach, CA (In Person)
$54,080 Salary, Full-Time
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Job Description
Title:
GENERAL MANAGER
Reports to:Area Manager Job Summary:
Manages all functions of a Jimmy John's restaurant to ensure customer service and high quality products are delivered to ensure restaurant profitability. Responsible for the successful execution of fast, accurate, sandwiches and world-class customer service while maintaining a clean, organized shift.Duties and Responsible:
- Perform all duties of In-shoppers and drivers
- Manages a staff of approximately 3 to 20 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance
- Hires and trains new employees with Observation Checklist & Fast Track
- Develops employees into managers for those that are interested
- Provides on-the-job training for new employees
- Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft
- Assists in the supervision of the preparation, sales and service of food
- Forecasts food items. Estimates what amount of food item will be consumed per shift
- Supervises food preparation and service operations while on duty. Assists in-shoppers during rush periods to ensure the maintenance of restaurant efficiency
- Assists in-shoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness
- Ensure that every customer receives world-class customer service
- Route deliveries and serve drivers to maximize delivery business and speed
- Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)
- Completes Opening and Closing Procedures
- Executes systems and procedures with 100% integrity and completeness
- Completes daily and weekly paperwork
- Responsible for 100% of the cash drawers at all times during the shift
- Receives and stores product
- Audits previous shift's systems and procedures for 100% integrity and completeness
- Completes preventative maintenance and upkeep on store's equipment and supplies
- Performs other related duties as required
- Conducts weekly manager's meeting
- Responsible for bi-weekly supply orders
- Participates in both planned and surprise business coach audit through preparation and planning
Knowledge, Skills, and Abilities:
- Must be able to read and write and communicate in English
- Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit
- Must have the stamina to work a minimum of 50-60 hours a week
Special Requirements:
- Willing to work overtime, holidays, weekends as business dictates within the confines of the law
- Ability to establish priorities, work independently, and proceed with objectives with minimal supervision
- Ability to handle and resolve customer threats and issues
- Ability to handle and resolve employee issues
- Skills to uses a personal computer and various software packages (Word/Excel) Ability to handle stress and high-volume operations