Assistant General Manager

Assistant General Manager Hyatt House/Place Ontario Ontario, CA Job Details Full-time From $73,000 a year 1 day ago Benefits Health insurance Paid time off Parental leave Qualifications Hotel housekeeping management Property management tools Operations management Sales Financial reporting Expense management Basic math Hotel quality control Managing hospitality teams Mid-level Payroll management Improving operational efficiency Bachelor's degree in business administration High school diploma or GED Team development Hiring Quality assurance Bachelor's degree Financial control management Hospitality Management Conflict management Mentoring Recruiting Front desk Hotel customer satisfaction operations Business Administration Productivity software Training Business Managing hospitality operations budgets Leadership 2 years Team motivation (leadership skill) Hotel safety procedures Communication skills Staffing management Technical Proficiency Marketing Cross-functional communication Organizational budget management Food service management Customer complaint resolution Staff development Hotel maintenance management Performance evaluation Full Job Description A Hotel Assistant General Manager (AGM) acts as the primary support for the General Manager, overseeing daily operations across all departments to ensure high standards of guest satisfaction and operational efficiency. This leadership role involves significant hands-on management, team development, and acting as the "Manager on Duty" when the GM is absent.

Core Responsibilities Operational Leadership :

Direct daily operations for all hotel departments, including the front desk, housekeeping, food and beverage, and maintenance.

Guest Relations :

Resolve guest complaints professionally, monitor satisfaction scores (e.g., Medallia), and implement improvements to drive repeat business.

Team Management :

Recruit, hire, train, and conduct performance reviews for staff; create work schedules and authorize payroll based on approved labor standards.

Financial Oversight :

Assist in developing and controlling budgets, managing departmental expenses, and analyzing financial reports to maximize revenue and cost efficiency.

Quality Assurance :

Conduct regular property inspections to ensure brand standards, cleanliness, and safety protocols are strictly followed.

Sales and Marketing :

Support revenue generation efforts and coordinate with the sales team to manage group blocks and promotional strategies.

Required Skills & Qualifications Experience :

Typically requires 2-3 years of progressive leadership experience in the hospitality industry, particularly in guest services or front desk operations.

Education :

A High School Diploma is required; however, a Bachelor's degree in Hospitality, Business Administration, or a related field is strongly preferred.

Technical Proficiency :

Fluency with Property Management Systems (PMS), Microsoft Office, and basic financial math for budgeting.

Soft Skills :

Leadership & Mentoring :

Ability to motivate teams and develop future leaders.

Conflict Resolution :

Proficiency in handling high-pressure situations and diplomatic problem-solving.

Communication :

Strong verbal and written skills for effective interdepartmental coordination.

Availability :

Flexibility to work varying shifts, including nights, weekends, and holidays, and the ability to stand for extended periods.

Pay:

From $73,000.00 per year

Benefits:

Health insurance Paid time off Parental leave

Experience:

hotel : 2 years (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)

Work Location:

In person