Lead Office Service Associate

We are looking for an experienced Lead Office Services Associate to support daily administrative and operational services for a client site in California. This Contract position plays a key role in keeping copy, mail, scanning, reception, hospitality, and related office support functions running smoothly in a fast-paced, accuracy-focused environment. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage sensitive materials while maintaining high standards for accuracy and turnaround time.

Responsibilities:

• Manage day-to-day office support activities, including copying, scanning, document intake, mail handling, and other back-office services across physical and digital workflows.
• Review service requests for completeness before starting work and maintain accurate logs to track assignments, status updates, and completion details.
• Organize incoming work by urgency and service standards, ensuring all tasks are processed in the correct sequence and delivered within agreed timelines.
• Communicate proactively with clients, team members, and leadership regarding priorities, deadlines, service issues, and job status updates.
• Perform basic troubleshooting on office equipment and replenish paper, toner, and other supplies to keep operations running efficiently.
• Conduct quality checks on completed assignments and help uphold accuracy standards for both individual output and shared team deliverables.
• Follow company and client-site policies while handling confidential documents and information with discretion and care.
• Support additional front-of-house or workplace services, such as reception, hospitality, or audio/visual coordination, based on business needs.
• Assist with physically moving materials and packages as needed, including tasks that require lifting up to 50 pounds regularly.