Lead Office Service Associate

Lead Office Service Associate Robert Half - 3.9 Palo Alto, CA Job Details Temporary | Contract $21.85 - $22.85 an hour 1 day ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication Administrative experience High school diploma or GED Mail processing Full Job Description We are looking for an experienced Lead Office Services Associate to support daily administrative and operational services for a client site in California. This Contract position plays a key role in keeping copy, mail, scanning, reception, hospitality, and related office support functions running smoothly in a fast-paced, accuracy-focused environment. The ideal candidate brings strong customer service skills, sound judgment, and the ability to manage sensitive materials while maintaining high standards for accuracy and turnaround time.

Responsibilities:

Manage day-to-day office support activities, including copying, scanning, document intake, mail handling, and other back-office services across physical and digital workflows. Review service requests for completeness before starting work and maintain accurate logs to track assignments, status updates, and completion details. Organize incoming work by urgency and service standards, ensuring all tasks are processed in the correct sequence and delivered within agreed timelines. Communicate proactively with clients, team members, and leadership regarding priorities, deadlines, service issues, and job status updates. Perform basic troubleshooting on office equipment and replenish paper, toner, and other supplies to keep operations running efficiently. Conduct quality checks on completed assignments and help uphold accuracy standards for both individual output and shared team deliverables. Follow company and client-site policies while handling confidential documents and information with discretion and care. Support additional front-of-house or workplace services, such as reception, hospitality, or audio/visual coordination, based on business needs. Assist with physically moving materials and packages as needed, including tasks that require lifting up to 50 pounds regularly. High school diploma or equivalent is required. At least 1 year of office services or administrative support experience, ideally in a legal, banking, or large corporate setting. Working knowledge of mailroom, reprographics, scanning, reception, or similar back-office procedures. Strong customer service and communication skills with the ability to build effective working relationships with clients and colleagues. Excellent attention to detail, organizational ability, and time management skills in a deadline-driven environment. Ability to handle confidential records responsibly and make sound decisions within established policies and procedures. Comfortable working independently and collaboratively, with good judgment on when to resolve issues directly or escalate concerns. Ability to operate in a fast-paced setting, troubleshoot basic equipment issues, and maintain a positive, dependable approach to work. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .