Food and Beverage Manager

About the Opportunity We are seeking an experienced, strategic, and service-driven Food & Beverage Manager to lead all aspects of our Food & Beverage operations, including restaurant, bar, banquet, catering, and event services. This key leadership position is responsible for delivering exceptional guest experiences, driving financial performance, ensuring operational excellence, developing high-performing teams, and maintaining compliance with company, brand, and regulatory standards. The ideal candidate is a proven hospitality leader with extensive experience managing profitable Food & Beverage operations while maintaining the highest standards of guest satisfaction, associate engagement, and service excellence. As a member of the hotel leadership team, the Director of Food & Beverage Operations works closely with the General Manager and department leaders to position the hotel as a market leader through innovative programming, strong financial management, and outstanding guest service. Key Responsibilities Guest Experience & Service Excellence Direct and oversee all Food & Beverage operations to ensure exceptional guest satisfaction and service delivery. Ensure compliance with all company, brand, and operational standards. Monitor guest feedback, online reviews, service scores, and satisfaction metrics to identify improvement opportunities. Resolve guest concerns and service recovery issues promptly and professionally. Ensure associates consistently maintain professional appearance standards, including uniforms, grooming, and name tags. Promote a culture of hospitality, responsiveness, and service excellence throughout the department. Maintain extensive knowledge of hotel services, amenities, local attractions, and community resources to support guest needs. Ensure timely and efficient response to guest requests and operational challenges. Leadership & Team Development Recruit, interview, hire, train, develop, coach, and retain a high-performing Food & Beverage team. Establish clear performance expectations and accountability standards. Conduct performance evaluations, salary reviews, coaching sessions, and career development discussions. Address employee relations matters, conflict resolution, corrective action, and performance management in accordance with company policies. Foster a positive, respectful, harassment-free workplace culture. Lead by example through professionalism, integrity, and a commitment to excellence. Build associate engagement and create an environment where team members can thrive and grow. Conduct regular department meetings and training sessions to communicate goals, initiatives, and operational updates. Ensure all required training is completed, including orientation, safety training, food safety, fire safety, and blood-borne pathogen training. Financial Management & Revenue Growth Develop, recommend, implement, and manage annual operating budgets, forecasts, business plans, and marketing initiatives. Drive revenue growth while maintaining quality and service standards. Analyze financial reports, labor costs, food costs, beverage costs, and operating expenses to maximize profitability. Ensure departmental expenses remain within approved budgets and financial guidelines. Collaborate with Sales and Marketing teams to increase banquet, catering, restaurant, and bar revenue. Develop and implement promotions, package offerings, special events, menu enhancements, displays, and seasonal programs. Identify opportunities to improve operational efficiency and profitability. Evaluate vendor relationships and procurement opportunities to secure high-quality products at competitive pricing. Recommend operational improvements and strategic initiatives to hotel leadership. Banquets, Catering & Event Operations Oversee all banquet and catering operations to ensure flawless event execution. Partner with Sales and Events teams to maximize event revenue opportunities. Ensure proper staffing, setup, service, and breakdown for all events. Maintain exceptional service standards for meetings, conferences, weddings, social events, and special functions. Develop innovative banquet and catering offerings that enhance guest satisfaction and profitability. Monitor banquet and catering performance to ensure achievement of financial and service goals. Food Safety, Risk Management & Compliance Ensure compliance with all local, state, federal, and brand food safety, sanitation, alcohol service, and health regulations. Maintain all required certifications, inspections, and regulatory standards. Promote and support workplace safety initiatives and accident prevention programs. Ensure associates are trained and proficient in emergency response, security procedures, and safety protocols. Monitor and enforce food handling, storage, sanitation, and cleanliness standards. Identify potential risks and liabilities and recommend corrective actions. Maintain compliance with all company policies and procedures. Operational & Asset Management Conduct daily inspections of Food & Beverage outlets, banquet facilities, equipment, and service areas. Ensure proper inventory controls and asset protection procedures are in place. Oversee cash handling procedures, credit card transactions, and financial controls. Monitor food and beverage inventories and ordering processes. Ensure preventative maintenance programs are followed and facility issues are addressed promptly. Partner with Engineering and hotel leadership to maintain facilities and equipment. Protect company assets through effective operational controls and associate training. Ensure accurate tracking and management of departmental assets and inventories. Communication & Collaboration Maintain effective communication with hotel leadership, department heads, associates, guests, vendors, and business partners. Support cross-functional collaboration throughout the hotel. Communicate departmental goals, initiatives, performance expectations, and business updates. Maintain confidentiality and ensure compliance with privacy standards and regulations. Participate in leadership meetings, task forces, committees, and special projects as assigned. Assist with annual budget preparation, forecasting, and strategic planning efforts. QualificationsEducation & Experience High School Diploma or equivalent required. Degree in Hospitality Management, Hotel/Restaurant Management, Culinary Arts, Business Administration, or a related field preferred. Minimum of five (5) years of progressive Food & Beverage leadership experience in a hotel, resort, conference center, or full-service hospitality environment. Demonstrated experience managing restaurant, bar, banquet, and catering operations. Proven track record of achieving financial goals while maintaining exceptional guest service standards. Experience with budgeting, forecasting, labor management, cost controls, and revenue generation strategies. Food Protection Manager Certification required. Alcohol Awareness Certification preferred. Knowledge of hospitality industry best practices, service standards, and regulatory requirements preferred. Knowledge, Skills & Abilities Strong leadership and team-building skills. Proven ability to motivate, coach, and develop associates. Excellent financial management and analytical abilities. Strong understanding of budgeting, forecasting, labor controls, and expense management. Ability to analyze operational data and make sound business decisions. Exceptional guest service and relationship-building skills. Strong conflict resolution and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Excellent organizational and time-management skills. Outstanding written, verbal, and interpersonal communication skills. Ability to maintain professionalism, confidentiality, and diplomacy. Proficiency in Microsoft Office Suite and hospitality management systems. Ability to travel as needed. Must meet all legal requirements for employment within the applicable jurisdiction. Physical Requirements & Work Environment Work is performed primarily in a hotel environment. Must be able to stand and walk for extended periods. Frequent bending, reaching, kneeling, pushing, pulling, and lifting may be required. Ability to lift and carry up to 40 pounds. Must possess close vision with or without corrective lenses. Ability to operate standard office equipment, including computers, telephones, copiers, and related technology. Must be able to operate a motor vehicle as required. Must be available to work flexible schedules, including mornings, evenings, weekends, holidays, and varying shifts based on business demands in a 24-hour, 7-day-a-week operation. Why Join Us? Join a team dedicated to creating exceptional guest experiences while fostering a culture of collaboration, innovation, and professional growth. As the Food & Beverage Manager, you'll have the opportunity to shape the guest experience, lead talented teams, drive business results, and make a meaningful impact on the success of our hotel. If you are a passionate hospitality leader with a proven record of operational excellence and financial success, we invite you to apply today.

Pay:

$80,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person