ASSISTANT QSR MANAGER

ASSISTANT QSR MANAGER 3.5 3.5

out of 5 stars 288 Golf Course Dr W, Rohnert Park, CA 94928 Full-time

GRATON RESORT & CASINO 174

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Full-time Position Summary:

Assistant Multi-Outlet Manager responsibilities include the day-to day operations of Marketplace outlets including, but not limited to, providing support and resources for staff, and leadership, Team Member relations, and delivering quality product and guest service. The Assistant Multi-Outlet Manager must also assist in developing and implementing objectives in accordance with budgetary and service requirements, as well as establishing a working relationship with leased tenant outlets.

Essential Functions:

1. Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values. 2. Communicate clearly, professionally, and effectively in a fast-paced environment with all Marketplace outlets. 3. Analyze staffing levels to properly forecast each outlet, ensuring budget targets and cost of sales are in line, and ensuring superior guest service standards are met. 4. Assign work tasks and coordinate activities of outlet personnel to ensure prompt and courteous guest service. 5. Maintain high levels of guest satisfaction by building relationships with the guests, Team Members, and tenants. Respond and resolve front-of-house Guest issues in a timely and efficient manner. 6. Assist in conducting monthly tenant meetings to provide property updates and forecasted business volumes. 7. Maintain required inventories for all outlets and conduct monthly inventory. 8. Oversee food preparation, portion sizes and the overall presentation of food. 9. Inspect all outlets for supplies, equipment, and work areas to be in compliance with Graton Resort & Casino's safety standards. Maintain awareness of all safety and security procedures relevant to all outlets in the Marketplace, ensuring knowledge of emergency procedures. 10. Comply with Board of Health Standards and ensure cleanliness of all outlet areas. 11. Interview, hire and train new Team Members. 12. Evaluate and oversee job performance by holding all Marketplace Team Members accountable for job duties, tasks, policies, and procedures.