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Job Description
General Manager - Fast Casual Restaurant CMR (Chicken Meets Rice) San Jose, CA Job Details Full-time $80,000 - $100,000 a year 1 hour ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Staff scheduling Restaurant management Managing hospitality teams Manager experience Performance management Food service Food service management Full Job Description Dear Chicken Meets Rice Team Member, Welcome to the Chicken Meets Rice family—where you've truly met your match! Our mission is simple yet meaningful: to share the juiciest, most authentic Hainan Chicken (and more) with the world. Whether you're serving up our signature dish or one of our other beloved creations, you are helping bring the heart and soul of Chicken Meets Rice to life. Our Story Chicken Meets Rice was founded by Shone Tran and Jon Sujarit, who were inspired by their love of food and travel. Their journey led them to a small restaurant in Brooklyn where they rediscovered the unforgettable flavors of Hainanese Chicken Rice. Now, through Chicken Meets Rice, they've brought those flavors and cultural variations to the Bay Area, sharing this delicious tradition with everyone. What We Serve At Chicken Meets Rice, we specialize in Hainanese Chicken Rice—a dish that's a symbol of comfort and tradition around the world. We believe in preparing food with care, never taking shortcuts, so every meal is crafted with attention and high-quality ingredients. While we celebrate authenticity, we also embrace creativity with our mix-and-match menu, allowing customers to enjoy this beloved dish their way. Why We Do What We Do Chicken and rice are a universal pairing, loved by cultures everywhere. It's more than just food; it's a dish that brings people together, rich with history and full of heart. That's why we put extra care into everything we serve, ensuring each meal is a reflection of our dedication to authenticity and excellence. Our Beliefs You're a
Leader:
Every team member at CMR has a voice. We believe leadership is about listening—whether to our customers or to each other—as we work together to shape our future.
Growth Lasts Forever:
Self-growth is a lifelong journey, and at CMR, we support you every step of the way. From team members to General Managers, and beyond, we promote from within to help you grow. Health Equals Happiness We thrive on being happy and healthy. When we feel good, we do good—and that positivity starts with taking care of ourselves and each other. We're excited to have you on board, and we can't wait to see how you'll contribute to the Chicken Meets Rice journey! Role Summary The General Manager is responsible for the overall performance of a Chicken Meets Rice restaurant. This includes people leadership, guest experience, food quality, cleanliness, hiring, training, scheduling, financial performance, compliance, and day-to-day execution. The GM sets the tone for the restaurant. They lead from the floor, coach in the moment, hold standards clearly and fairly, and create an environment where team members can do great work. What You'll Do Lead and Develop the Team Hire, train, coach, and retain strong team members and shift leads. Build a positive, accountable, respectful restaurant culture. Give clear feedback and follow up consistently. Develop future leaders by teaching strong habits, standards, and decision-making. Ensure team members understand their roles, expectations, and growth opportunities. Deliver Great Guest Experiences Create a welcoming, friendly, and efficient guest experience every day. Resolve guest concerns with ownership, urgency, and good judgment. Ensure food is served accurately, quickly, and with care. Build regular guest loyalty through consistency and hospitality. Run Excellent Daily Operations Lead smooth opening, rush, transition, and closing periods. Maintain high standards for food quality, portioning, cleanliness, speed, and order accuracy. Ensure the restaurant is clean, organized, stocked, and ready for service. Use checklists, routines, and follow-up to keep standards consistent. Identify problems early and solve them before they become bigger issues. Own Food Safety and Compliance Ensure all food safety, sanitation, labor, meal/rest break, and company policies are followed. Maintain proper documentation, logs, and required records. Create a safe work environment for team members and guests. Coach team members on proper food handling, cleanliness, and safety practices. Manage Sales, Labor, Inventory, and Profitability Understand and manage key restaurant metrics including sales, labor, food cost, waste, productivity, and controllable expenses. Build effective schedules that support the business and the team. Manage ordering, inventory, prep planning, and waste reduction. Take ownership of the restaurant's financial results and look for ways to improve performance. Communicate and Collaborate Communicate clearly with team members, shift leaders, Area Managers, and support team partners. Share wins, issues, staffing needs, maintenance concerns, and operational risks early. Follow through on company initiatives, training, rollouts, and operational updates. Represent Chicken Meets Rice professionally with guests, vendors, inspectors, and the community. What We're Looking For Restaurant management experience, preferably in fast casual, QSR, or high-volume food service. Strong people leadership skills with the ability to coach, motivate, and hold teams accountable. Hands-on operator who is comfortable leading from the floor. Strong understanding of food safety, cleanliness, labor management, and guest service. Ability to read and act on restaurant performance metrics. Calm, organized, and solution-oriented during busy service periods. Clear communicator with strong follow-through. High standards, humility, and a team-first mindset. Availability to work a flexible schedule including nights, weekends, and holidays as needed. Physical Requirements Ability to stand and walk for extended periods. Ability to lift, carry, push, or pull up to 50 pounds. Ability to work around hot equipment, cold storage, wet floors, and a fast-paced restaurant environment. Ability to bend, reach, twist, and perform hands-on restaurant tasks as needed. What Success Looks Like A successful General Manager at Chicken Meets Rice runs a restaurant that is clean, consistent, well-staffed, guest-focused, financially healthy, and full of team members who know what is expected of them. They protect the food, protect the culture, and make the restaurant better week by week.
Pay:
$80,000.00 - $100,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance People with a criminal record are encouraged to apply Application Question(s): We are hiring General Managers at the following locations: Fremont / Cupertino. Which ones would you be interested in?
