General Manager - Fast Casual Restaurant

General Manager - Fast Casual Restaurant CMR (Chicken Meets Rice) Sunnyvale, CA Job Details Full-time $80,000 - $100,000 a year 1 hour ago Benefits Paid training 401(k) Paid time off 401(k) matching Employee discount Qualifications Staff scheduling Restaurant management Employee relationship building Managing hospitality teams Fryers Manager experience Performance management Food service Food service management Full Job Description Welcome to Chicken Meets Rice —where you've truly met your match! Our mission is simple yet meaningful: to share the juiciest, most authentic Hainan Chicken (and more) with the world. We are looking for a General Manager who can lead a restaurant like an owner: building a strong team, running excellent daily operations, protecting food quality and safety, and creating a warm, consistent guest experience. Our Story Chicken Meets Rice was founded by Shone Tran and Jon Sujarit, who were inspired by their love of food and travel. Their journey led them to a small restaurant in Brooklyn where they rediscovered the unforgettable flavors of Hainan Chicken Rice. Now, through Chicken Meets Rice, they've brought those flavors and cultural variations to the Bay Area, sharing this delicious tradition with everyone. Role Summary The General Manager is responsible for the overall performance of a Chicken Meets Rice restaurant. This includes people leadership, guest experience, food quality, cleanliness, hiring, training, scheduling, financial performance, compliance, and day-to-day execution. The GM sets the tone for the restaurant. They coach, hold standards clearly and fairly, and create an environment where team members can do great work. What You'll Do Lead and Develop the Team Hire, train, coach, and retain strong team members and shift leads. Build a positive, accountable, respectful restaurant culture. Give clear feedback and follow up consistently. Develop future leaders by teaching strong habits, standards, and decision-making. Ensure team members understand their roles, expectations, and growth opportunities. Deliver Great Guest Experiences Create a welcoming, friendly, and efficient guest experience every day. Resolve guest concerns with ownership, urgency, and good judgment. Ensure food is served accurately, quickly, and with care. Build regular guest loyalty through consistency and hospitality. Run Excellent Daily Operations Lead smooth opening, rush, transition, and closing periods. Maintain high standards for food quality, portioning, cleanliness, speed, and order accuracy. Ensure the restaurant is clean, organized, stocked, and ready for service. Use checklists, routines, and follow-up to keep standards consistent. Identify problems early and solve them before they become bigger issues. Own Food Safety and Compliance Ensure all food safety, sanitation, labor, meal/rest break, and company policies are followed. Maintain proper documentation, logs, and required records. Create a safe work environment for team members and guests. Coach team members on proper food handling, cleanliness, and safety practices. Manage Sales, Labor, Inventory, and Profitability Understand and manage key restaurant metrics including sales, labor, food cost, waste, productivity, and controllable expenses. Build effective schedules that support the business and the team. Manage ordering, inventory, prep planning, and waste reduction. Take ownership of the restaurant's financial results and look for ways to improve performance. Communicate and Collaborate Communicate clearly with team members, shift leads, ops management, and support team partners. Share wins, issues, staffing needs, maintenance concerns, and operational risks early. Follow through on company initiatives, training, rollouts, and operational updates. Represent Chicken Meets Rice professionally with guests, vendors, inspectors, and the community. What We're Looking For Restaurant management experience, preferably in fast casual, QSR, or high-volume food service. Strong people leadership skills with the ability to coach, motivate, and hold teams accountable. Hands-on operator who is comfortable in an open kitchen and leading from the floor Strong understanding of food safety, cleanliness, labor management, and guest service. Ability to read and act on restaurant performance metrics. Calm, organized, and solution-oriented during busy service periods. Clear communicator with strong follow-through. High standards, humility, and a team-first mindset. Availability to work a flexible schedule including nights, weekends, and holidays as needed. Physical Requirements Ability to stand and walk for extended periods. Ability to lift, carry, push, or pull up to 50 pounds. Ability to use and clean various kitchen equipment, including knives, dishwashers, ovens, stoves, deep fryers, warmers, refrigeration. Ability to work around hot equipment, cold storage, wet floors, and a fast-paced restaurant environment. Ability to bend, reach, twist, and perform hands-on restaurant tasks as needed. What Success Looks Like A successful General Manager at Chicken Meets Rice runs a restaurant that is clean, consistent, well-staffed, guest-focused, financially healthy, and full of team members who know what is expected of them. They protect the food, protect the culture, and make the restaurant better week by week.

Base Salary Range:

$80,000 to $100,000 per year. This represents the good-faith base pay range that Chicken Meets Rice reasonably expects to pay for Bay Area locations at the time of hire. Final compensation is determined by factors including experience, skills, and specific restaurant volume.

Total Compensation & Benefits:

In addition to base pay, this role is eligible for quarterly performance bonuses, 401k employer match, paid time off, and free shift meals. Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. Chicken Meets Rice makes no guarantee that any associate will earn any bonus and reserves the right to change or terminate any or all of its bonus programs at any time, with or without advance notice. Equal Opportunity Employer Chicken Meets Rice is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Fair Chance Act Notice Chicken Meets Rice will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Reasonable Accommodation Chicken Meets Rice provides reasonable accommodations for qualified individuals with disabilities in our job application and interview procedures. If you need an accommodation due to a disability to participate in the process, please contact us at . Employment At-Will Employment with Chicken Meets Rice is "at-will." This means that either the employee or Chicken Meets Rice can terminate the employment relationship at any time, with or without cause, and with or without notice.

Pay:

$80,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Employee discount Paid time off Paid training People with a criminal record are encouraged to apply Application Question(s): We are hiring General Managers at the following locations: Fremont / Cupertino. Which ones would you be interested in?

Work Location:

In person