Cafe Manager

Cafe ManagerRole SummaryThe Cafe Manager is a full-time role responsible for running day-to-day cafe operations, leading a high-performing team, and delivering consistent guest experience while managing inventory, cash controls, and food-safety compliance.

We offer competitive wages and benefits for this position.

Key Responsibilities Manage daily operations (opening/closing, shift execution, service standards, and issue escalation). Hire, train, schedule, coach, and evaluate team members; address performance and resolve conflicts. Deliver excellent guest service by responding to feedback, resolving complaints, and maintaining a welcoming environment. Manage inventory and ordering; maintain par levels; reduce waste and stockouts. Handle cash controls and POS procedures (deposits, till counts, refunds, and daily sales reporting). Monitor labor and operating expenses; support budgeting and basic P&L awareness to improve profitability. Ensure cleanliness, equipment readiness, and compliance with food safety, health, and workplace-safety standards. Partner with suppliers and support menu updates, promotions, and customer-retention initiatives as needed.

Qualifications 3+ years of experience in cafe, restaurant, or hospitality leadership (or equivalent operational leadership). Strong people-leadership, organization, and time-management skills; able to coach teams in a fast-paced environment. Food Handler certification and Responsible Beverage Service (RBS) training required within the first 60 days of hire. Working knowledge of food safety and local health standards; commitment to clean, safe operations. Comfortable with POS systems, cash handling, and basic sales/expense tracking. High school diploma or GED required; additional education in business or hospitality preferred.

Work Schedule & Environment Fast-paced, guest-facing environment; requires standing/walking for most of the shift and occasional lifting of supplies. May include early mornings, evenings, weekends, and holidays based on business needs; reports to the owner or General Manager.

This job description is intended to describe the general nature and level of work being performed and is not an exhaustive list of responsibilities.