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Job Description
Manager -
Milagros Coffee House Organization:
La Puente Home, Inc.
Location:
Alamosa, CO (San Luis Valley)
Job Type:
Full-Time (40 hours/week)
Salary:
$45,000-$48,000 annually Lead a Coffee House That Makes a Difference Milagros Coffee House is a locally loved gathering place serving handcrafted coffee, fresh food, and exceptional hospitality. As a mission-driven enterprise of La Puente Home, Inc., every cup served helps support our work providing food, shelter, and advocacy for individuals and families experiencing homelessness and crisis. We're looking for a hands-on leader who is passionate about developing people, maintaining high standards for coffee and food quality, and creating an exceptional customer experience. This is an opportunity to lead a successful coffee house while making a meaningful impact in the San Luis Valley. Position Summary The Milagros Coffee House Manager is responsible for leading all aspects of the coffee house's daily operations. Success in this role requires a leader who can effectively manage and develop a team, maintain high standards for coffee and food quality, oversee kitchen operations, and deliver an exceptional customer experience. The ideal candidate is equally comfortable coaching employees, working alongside staff during busy shifts, solving operational challenges, and ensuring the business operates efficiently and profitably. This position combines hands-on hospitality management with the opportunity to lead a mission-driven community business. Success in This Role Means Building and leading a team that enjoys coming to work and consistently delivers outstanding service. Maintaining exceptional coffee, food, and customer service standards. Running efficient front-of-house and kitchen operations. Achieving strong financial and operational performance. Growing Milagros as a welcoming destination and community gathering place. Strengthening the connection between Milagros and La Puente's mission. What We're Looking For We're seeking a manager who brings: Strong team leadership experience with the ability to hire, train, coach, motivate, and hold employees accountable. Knowledge of specialty coffee operations , including espresso preparation, beverage quality, workflow, and customer service. Experience overseeing kitchen operations , including food preparation, food safety, inventory management, and sanitation. Experience creating staff schedules, managing labor, and maintaining appropriate staffing levels. Strong organizational and time management skills with the ability to manage multiple priorities. Experience with inventory management, purchasing, vendor relationships, and cost control. Excellent communication, customer service, and conflict-resolution skills. A positive, hands-on leadership style with a willingness to work alongside the team during busy shifts. A commitment to creating a welcoming environment for customers, employees, and the community. Key Responsibilities Staff Leadership Recruit, hire, train, coach, and evaluate baristas, kitchen staff, and volunteers. Build a positive, collaborative, and accountable workplace culture. Create staff schedules and ensure appropriate coverage. Provide ongoing coaching, performance feedback, and professional development. Lead by example and support the team during busy service periods. Coffee House & Kitchen Operations Oversee all front-of-house and kitchen operations. Maintain high standards for coffee, food quality, cleanliness, and customer service. Ensure compliance with all health, safety, and sanitation requirements. Manage inventory, purchasing, vendor relationships, and supplies. Coordinate equipment maintenance and facility repairs. Obtain ServSafe Manager Certification within 30 days of hire. Financial & Administrative Management Monitor daily sales, deposits, and financial reporting. Assist with budgeting, labor management, and cost control. Submit accurate payroll, timesheets, and operational reports. Collaborate with Finance and organizational leadership to support business performance. Customer Experience Foster a welcoming environment for every guest. Resolve customer concerns professionally and promptly. Train staff in hospitality, communication, and guest engagement. Continuously improve the customer experience and service standards. Community Engagement & Mission Operate Milagros as a successful, mission-driven business. Plan and support community events, including open mic nights and special programming. Coordinate marketing initiatives and community outreach. Build meaningful connections between Milagros and La Puente's mission. Represent Milagros and La Puente with professionalism throughout the community. Qualifications Required Demonstrated leadership and supervisory experience. Excellent interpersonal, communication, and organizational skills. Ability to lead, motivate, and hold a team accountable. Strong problem-solving and decision-making abilities. High integrity, professionalism, and accountability. Ability to work a flexible schedule, including mornings, evenings, weekends, and occasional holidays. Preferred Two or more years of supervisory or management experience in a coffee shop, café, restaurant, or hospitality setting. Experience managing both front-of-house and kitchen operations. Experience with specialty coffee preparation and coffee shop workflows. Experience with inventory management, purchasing, and vendor relationships. Familiarity with point-of-sale (POS) systems, scheduling software, and daily financial reconciliation. ServSafe Manager Certification, or the ability to obtain certification within 30 days of hire. Work Environment Fast-paced coffee house environment. Standing and walking for extended periods (8+ hours). Frequent use of espresso equipment, kitchen equipment, and POS systems. Exposure to heat, steam, and commercial kitchen conditions. Ability to lift up to 40 pounds. Consistent on-site presence is required. Compensation & Benefits $40,000-$42,000 annual salary Performance bonuses and shared tips Health, dental, vision, and life insurance PPO, HMO, and Flexible Spending Account (FSA) options Paid Time Off (PTO) Employee discount and discounted meals Why Join Us? At Milagros, you'll do more than manage a coffee house—you'll lead a business that directly supports your community. You'll have the opportunity to develop a talented team, shape the customer experience, grow a thriving local business, and help advance La Puente's mission every day. To Apply Please submit your resume and cover letter through Indeed. For questions call 719-589-5909 x233
Pay:
$45,000.00 - $48,000.00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance
