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General Manager
Job
Urban Air Adventure Park
Manchester, CT (In Person)
$75,000 Salary, Full-Time
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Job Description
Urban Air - General Manager - Manchester, CT Area Position Overview We are looking for a General Manager to lead a high-volume Urban Air location, guest-focused entertainment venue in the Manchester, Connecticut area. This role is responsible for driving overall business performance while fostering a culture that is energetic, team-oriented, and centered around exceptional guest experiences. The General Manager will provide strategic leadership across operations, people development, and financial performance, ensuring the business meets and exceeds its goals. Key Responsibilities Leadership & People Development Recruit, hire, train, and develop a high-performing team across all levels of the organization Build and sustain a culture focused on accountability, engagement, and exceptional guest service Coach and develop managers, team leads, and trainers to strengthen bench strength and internal promotion pathways Lead by example to inspire, motivate, and drive team performance Execute employee recognition and engagement initiatives to enhance retention and morale Establish and maintain strong relationships within the local community and business network Operations Excellence Oversee all aspects of daily operations including attractions, food & beverage, guest services, and facility management Ensure a safe, clean, and well-maintained environment for both guests and team members Drive operational consistency through adherence to established standards, processes, and best practices Monitor performance and provide direction to ensure a consistently high level of execution across all departments Promote a positive work environment through effective communication, delegation, and accountability Actively manage guest feedback and online reputation to continuously enhance the guest experience Financial Performance Drive revenue growth by executing local marketing initiatives and identifying new business opportunities within the market Maintain strong financial discipline across labor, inventory, and operating expenses Analyze financial reports and key performance indicators to identify trends and implement action plans Ensure proper staffing levels to balance guest experience with labor efficiency Partner with ownership/leadership to meet or exceed annual financial targets Qualifications 3+ years of leadership experience in hospitality, entertainment, or high-volume guest service environments (e.g., family entertainment centers, theme parks, restaurants, hotels, or similar) Proven ability to lead teams, develop talent, and drive operational excellence Strong business acumen with demonstrated success in achieving financial targets High energy, positive attitude, and ability to thrive in a fast-paced environment Excellent communication and interpersonal skills with the ability to influence at all levels Strong organizational and problem-solving skills with attention to detail Proficiency in Microsoft Office (Excel, Word, PowerPoint) Ability to adapt quickly, think strategically, and execute effectively Demonstrated professionalism, integrity, and accountability Passion for delivering exceptional guest experiences and building strong team culture What Success Looks Like A highly engaged, well-developed team with strong internal bench strength Consistent delivery of a best-in-class guest experience Achievement of revenue, profitability, and operational KPIs A visible and respected leader within both the business and local community